Customer Service Officer

6 days ago

Wollongong City Council, Australia Sedgwick Full time $45,000 - $65,000 per year

The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Customer Service Officer - Casual

We are seeking interest from resilient, empathetic and motivated people wanting to help the affected people and families in their time of need. 

You will be responsible for delivering excellent experience to our customers and clients. You will work collaboratively with your Sedgwick colleagues and have the customer and client at the centre of everything you do whilst achieving timely outcomes. 

What are my accountabilities?

  • Respond promptly to customer enquiries via phone and email

  • Coordinate triage efforts as calls are received

  • Obtain and process key information relating to customer enquires

  • Maintain high level of customer service with all internal and external stakeholders
     

About you: 

  • Self-motivated, driven and customer centric. 

  • Caring, empathetic and resilient 

  • Enjoy working within a fast-paced environment. 

  • Exceptional communication and organisational skills 

  • Basic Microsoft Office skills 

Hours and shifts are flexible and will suit different working patterns such as school or university hours or weekend work. Sedgwick supports a hybrid working model and initial training days will be paid and will be facilitated in our metro Wollongong office.   

Please note that as part of our recruitment process, we conduct work rights and police checks. Additionally, we use Hirevue to facilitate online interviews. 

Caring Counts

It's at the heart of everything we do, and we show we care by living our five core values: Caring, Empathy, Accountability, Inclusion, Collaboration and Growth.

Sedgwick is an equal opportunity employer; we are committed to ensuring that our recruitment process is fair and accessible for all candidates.

If you require any special accommodations, we encourage you to let us know at the time of your application.

Interested in this opportunity? Please click APPLY and upload an up-to-date copy of your CV

Why Sedgwick?

Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.

With such a wide range of services, across multiple business units, we are sure to have an opportunity available that will align with what you are looking for

Some of the Benefits of working with us are:

  • Hybrid working arrangement.

  • Professional Development through Sedgwick Australia University

  • +0.5 % on top of Superannuation Guarantee

  • Domestic and International Career Pathways

  • Employee Resource Groups

Sedgwick is an Equal Opportunity Employer.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

  • Customer Service Officer

    3 weeks ago

    Wollongong City Council, Australia IRT Australia Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same. We improve the lives of more than 9100 people every day in NSW, the...

  • Customer Service Officer

    3 weeks ago

    Wollongong City Council, Australia Sedgwick Claims Management Services Ltd Full time

    Customer Service Officer - Casual page is loaded## Customer Service Officer - Casuallocations: Wollongongtime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 27, 2025 (13 days left to apply)job requisition id: R66409**The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this...

  • Customer Service Officer

    2 weeks ago

    Wollongong, Australia Supagas Pty Ltd Full time

    Maternity Leave Contract - An excellent opportunity to join a growing company in a fast paced industry. - Excellent Employee Reward Program **About the Company** Supagas is a fast-growing national company, a leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases, Medical Gases and Helium. We are rapidly building a reputation for...

  • Customer Service Officer

    2 weeks ago

    Wollongong City Council, Australia NSW Government Full time

    Job Description – Customer Service Officer – Temporary Residents Program (0000B2R9) Customer Service Officer – Temporary Residents Program – 0000B2R9 Customer Service Officer – Temporary Residents Program Join us as Customer Service Officer – Temporary Residents Program (TRP) (Clerk Grade 3/4) We are excited to announce an opening for a...

  • Customer Service Officer

    6 days ago

    Wollongong, New South Wales, Australia Sedgwick Full time $40,000 - $80,000 per year

    By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.Newsweek Recognizes Sedgwick as...

  • Customer Service Officer

    1 week ago

    Wollongong, New South Wales, Australia IMB Limited Full time $50,000 - $80,000 per year

    Our Solution Services team is expanding We have an exciting opportunity for operations support championsto expert advice, quality service and back-office support to IMB members and internal customers. Flexible full or part time, permanent and temporary contracts available. With on-the-job training provided, the key responsibilities of this role...

  • Customer Service Officer

    1 week ago

    Wollongong, New South Wales, Australia IMB Bank Full time $60,000 - $90,000 per year

    Wollongong based with flexible hybrid working availableOpportunity for growth and development with on-the-job training provided.Our Solution Services team is expanding We have an exciting opportunity for operations support championsto expert advice, quality service and back-office support to IMB members and internal customers. Flexible full or part time,...

  • Customer Service Coordinator

    7 days ago

    Wollongong City Council, Australia BlueScope Full time $60,000 - $80,000 per year

    Job Description BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We're proud of brands, like...

  • Retail Customer Service Officer

    7 days ago

    Wollongong, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service Officer

    24 hours ago

    Wollongong, Australia Sedgwick Full time

    By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as...