Customer Service Officer

2 days ago


Wollongong, Australia Mercer Full time

**Customer Service Officer**

Join a global company and world leader in Financial Services where we put the member at the center of everything we do.

This is a 6 months full-time contract opportunity.

**What can you expect?**

At Mercer, we recognise that our most important asset is our people. We offer a great team environment with energetic and supportive colleagues as well as programs that foster career development to support and nurture you with every opportunity to reach your full potential.

We recognise the value of healthy, happy colleagues and promote a culture of care and wellbeing, offering a range of health, wealth and lifestyle benefits which include:

- Employee Assistance Program.
- Flexible working arrangements.
- Community Volunteer Leave.

**In **this role, you will be responsible for**:

- Actively listen to members so as to gain a practical understanding of their situation.
- Build rapport with members and offer empathetic assistance.
- Ensure enquiries requiring follow up are placed in the relevant queue for further action.
- Documents client issues and escalates issues to appropriate parties to resolve.
- Researches to respond to customer inquiries, and responds formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer.
- Requests additional/missing information from the customer via letter or telephone call to answer customer inquiries.

**We would like you to have**:

- Outstanding communication, active listening and customer service skills with the willingness to go the extra mile.
- Proven experience in handling high work volumes, preferably within a customer service, call center or similar environment.
- Excellent attention to detail and thoroughness in the pursuit of a solution.
- Computer literacy and capacity to use online information systems.
- Superior interpersonal skills with the ability to hold a conversation and interact with our members.
- The ability to produce well written correspondence.
- Previous experience in financial services and/or superannuation industry would be well regarded but not essential.
- Fresh Graduates are encouraged to apply.

**About Mercer**:
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.



  • Wollongong, Australia Sedgwick Full time

    By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as...


  • Wollongong, Australia Greater Bank Full time

    **About the role** We areseeking dynamic and motivated **Customer Service Officer** in the **Illawarra Region**. This is a **fulltime permanent** position with the hours of work being **Monday to Friday, 8:50am to 5:05pm**. Our Customer Service Officer are motivated and driven to make a real difference for our customers. They put our customers first and...


  • Wollongong, New South Wales, Australia Sedgwick Full time $40,000 - $80,000 per year

    By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.Newsweek Recognizes Sedgwick as...


  • Wollongong, Australia HCF Full time

    **About HCF** At HCF, our purpose is to bring our human touch to healthcare. We want to be true health partners to our members. Our vision is to make healthcare understandable, affordable, high quality and member centric. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together. **About the Role** As...


  • Wollongong, Australia Sedgwick Full time

    Customer Service Officer IF YOU CARE, THERE’S A PLACE FOR YOU HERE For a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we...


  • Wollongong, New South Wales, Australia IMB Limited Full time $50,000 - $80,000 per year

    Our Solution Services team is expanding We have an exciting opportunity for operations support championsto expert advice, quality service and back-office support to IMB members and internal customers. Flexible full or part time, permanent and temporary contracts available. With on-the-job training provided, the key responsibilities of this role...


  • Wollongong, New South Wales, Australia IMB Bank Full time $60,000 - $90,000 per year

    Wollongong based with flexible hybrid working availableOpportunity for growth and development with on-the-job training provided.Our Solution Services team is expanding We have an exciting opportunity for operations support championsto expert advice, quality service and back-office support to IMB members and internal customers. Flexible full or part time,...


  • Wollongong, Australia APG Workforce Full time

    12 - Month Contract - Government Role - $31.53 Per Hour + Super - Wollongong Location + WFH APG is currently seeking an experienced Customer Service Officer for a 12 Month contract within a Wollongong Government Sector. - **$31.53 Per Hour + Super**: - **12 Month Contract with high possibility of extension**: - **Wollongong Location**: - **_The roles are...


  • Wollongong, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...


  • Wollongong, Australia Sedgwick Full time

    By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as...