Customer Service Officer

Customer Service Officer

IF YOU CARE, THERE’S A PLACE FOR YOU HERE

For a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets—their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.

**About Sedgwick**

We are a values driven business focused on providing the highest quality of care and outcomes for our customers. Our colleagues are trained experts who see past the process. We look into the specific circumstances and needs of customers, enabling us to provide a tailored, effective and efficient service.

We have over 50 years of experience, a team of over 27,000 globally and a customer base that say we are the best at what we do and the service we provide.

**Benefits**
- Ongoing training & development
- Retail & travel discounts
- Increased Superannuation
- Incentive program

**About your new role**

This is an exceptional opportunity to move into a corporate environment. We provide fully paid training and continued support and development to help you grow your career in the insurance industry. If you have experience in customer service, hospitality, tourism or retail and are looking for a change of direction, then this could be the role for you. This is a role where you can make a real difference in the lives of your customers. Not only will you receive a competitive salary for your efforts, but also full training from day one, be eligible for a bonus, be a part of a great growing team and have plenty of opportunity for future career progression.

**Responsibilities**:

- Responding to all relevant incoming correspondence and queries and to identify and deliver the best course of the claim to enhance the claimant’s experience
- Taking high volume Inbound / Outbound claims calls
- Adhere to all GICOP requirements
- Proactively seeking to clarify and resolve claims using the best method of communication and initiative and responding to claims in a timely manner
- Keeping all parties updated with the current position of the claim and proactively manage the case to completion.
- Liaise with builders, trades etc in order to correct errors, rectify omissions, and carry out investigations in order to resolve questionable issues.

**The success profile**:

- The ability to engage and empathise with customers
- Strong attention to detail and a high level of accuracy
- The ability to work independently and as part of a team
- Provide exceptional customer care and service
- Flexibility and proactive desire to accept miscellaneous tasks as they arise
- Share our core values

**_At Sedgwick, we believe that cultivating uniqueness and belonging allows us to connect with each other, understand the needs of our customers, support the communities we serve, and perform at our best. We are committed to building and supporting a diverse and inclusive workforce and encourage people from all backgrounds to apply. _**

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.