Customer Service Officer

2 days ago

Wollongong, New South Wales, Australia Sedgwick Full time $40,000 - $80,000 per year

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Customer Service Officer - Casual

We are seeking interest from resilient, empathetic and motivated people wanting to help the affected people and families in their time of need.

You will be responsible for delivering excellent experience to our customers and clients. You will work collaboratively with your Sedgwick colleagues and have the customer and client at the centre of everything you do whilst achieving timely outcomes.

What are my accountabilities?

  • Respond promptly to customer enquiries via phone and email
  • Coordinate triage efforts as calls are received
  • Obtain and process key information relating to customer enquires
  • Maintain high level of customer service with all internal and external stakeholders

About you:

  • Self-motivated, driven and customer centric.
  • Caring, empathetic and resilient
  • Enjoy working within a fast-paced environment.
  • Exceptional communication and organisational skills
  • Basic Microsoft Office skills

Hours and shifts are flexible and will suit different working patterns such as school or university hours or weekend work. Sedgwick supports a hybrid working model and initial training days will be paid and will be facilitated in our metro Wollongong office.

Please note that as part of our recruitment process, we conduct work rights and police checks. Additionally, we use Hirevue to facilitate online interviews.

Caring Counts

It's at the heart of everything we do, and we show we care by living our five core values: Caring, Empathy, Accountability, Inclusion, Collaboration and Growth.

Sedgwick is an equal opportunity employer; we are committed to ensuring that our recruitment process is fair and accessible for all candidates.

If you require any special accommodations, we encourage you to let us know at the time of your application.

Interested in this opportunity? Please click APPLY and upload an up-to-date copy of your CV

Why Sedgwick?

Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.

With such a wide range of services, across multiple business units, we are sure to have an opportunity available that will align with what you are looking for

Some of the Benefits of working with us are:

  • Hybrid working arrangement.
  • Professional Development through Sedgwick Australia University
  • +0.5 % on top of Superannuation Guarantee
  • Domestic and International Career Pathways
  • Employee Resource Groups

Sedgwick is an Equal Opportunity Employer.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

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