Lead - Afterhours Outreach Program

• Townsville location
• Maximum term contract until 30 June 2026
• Salary packaging benefits

About Red Cross

Australian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.

The opportunity

We believe that everyone deserves a home that is safe, secure and affordable. We have an opportunity to join our Afterhours Outreach Program in a leadership capacity – lead, coach, and mentor a dedicated team of Case Workers.

You will be joining a supportive, inclusive team, with regular supervision and opportunities for professional development.

The Afterhours Outreach Program operates with teams of two conducting assertive outreach within community in shifts both before and after business hours. The team drive and complete foot patrols in various locations based on referrals and data provided by other stakeholders in the homelessness space, including the Red Cross Homelessness Hub, Community Patrol and the Council. The team offer information and referrals and assess those in particularly vulnerable situations with the possibility of putting them into emergency accommodation if needed.

You will operate from a strengths based and capacity building framework to ensure the promotion of social inclusion, human rights, participation and consumer choice.

What you will bring

• Demonstrated experience in leading a team
• Experience within the community care sector
• Well developed interpersonal skills including excellent communication skills catering for diversity within the team, and with the ability to express ideas clearly, listen effectively and provide feedback constructively
• Demonstrated knowledge and/or experience in providing programs to clients from diverse backgrounds and cultures
• Relevant degree with experience in social work or community services or equivalent or less formal qualifications with specialised skills in relevant field
• A current, employee Working with Children Check

Why work with us?

Work for purpose, know that the work you do enables Red Cross to support and empower people and communities in times of vulnerability.

Red Cross respects, values and encourages diversity. We believe that diversity in our people enriches our organisation as well as the impact we have.

Benefits that act for you, while you act for humanity

Financial wellbeing:
In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.

Health & Wellbeing:
You can tap into specialist advice for nutrition, sleep, resilience and mindfulness, as well as access to guided meditation and other wellbeing programs.

Work/Life Flexibility:
You can access flexible working arrangements, paid 'Me' day just for you and a wide range of other paid leave options

Career development:
Access to ongoing learning, training, and development courses

Further information

This role is covered by the Social, Community, Home Care and Disability Services Award - Level 5.

For additional enquiries, please contact Jessica Kennedy on for a confidential discussion.

Applications close: 27 August 2025

Please apply as soon as possible as we will be reviewing applications as they come in and may close the advertisement earlier

While we appreciate all interest in our organisation, we won't engage with or accept candidates from agencies or consulting firms on this occasion.

Job Ref #: 12725