Lead - Homelessness Program

Overview

The Lead - Homelessness Program leads high-quality service delivery for homelessness programs in Townsville, including Afterhours outreach, and supervises a team of Case Workers to deliver end-to-end services that promote social inclusion and client choice.

Responsibilities

• Oversee high quality, effective service delivery that ensures the promotion of social inclusion, human rights, participation and consumer choice.
• Lead, coach and mentor a dedicated team of Case Workers with experience of working with people with complex needs and drive continuous improvement to deliver high-quality outcomes for clients.
• Join a supportive, inclusive team with regular training, supervision and opportunities for professional development.

What you will bring

• Well-developed interpersonal skills including excellent communication skills catering for diversity within the team, ability to express ideas clearly, listen effectively and provide constructive feedback.
• Knowledge and/or experience in delivering programs to clients from diverse backgrounds and cultures.
• Relevant degree with experience in social work or community services or equivalent; or less formal qualifications with specialised skills in the relevant field.
• Demonstrated experience in leading a team (desirable).
• Experience within the community care sector (desirable).
• A current Working with Children Check (employee).

About Red Cross

Australian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.

How this role supports our work

Red Cross delivers seven homelessness support programs in Townsville, making Townsville a vital centre for addressing homelessness, providing seamless, end-to-end services. The Afterhours program provides assertive outreach to individuals experiencing homelessness, delivering consistent, relationship-based support through early morning, evening and weekend shifts. A dedicated team engages both existing and potential clients, improving connection to community and reducing social isolation.

We strive to restore dignity and stability for individuals and families experiencing housing insecurity.

Why work with us?

Work for purpose, know that the work you do enables Red Cross to support and empower people and communities in times of vulnerability. Red Cross respects, values and encourages diversity. We believe that diversity in our people enriches our organisation as well as the impact we have.

Benefits

Maximum term contract until 30 June 2026

Salary packaging benefits

Financial wellbeing: In addition to your salary, salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; novated car leases; superannuation and purchase additional annual leave.

Work/Life Flexibility: Flexible working arrangements, paid 'Me' day just for you and a wide range of other paid leave options.

Further information

This role is covered by the Social, Community, Home Care and Disability Services Award - Level 5.

For additional enquiries, please contact Jessica Kennedy on 0414 848 861 for a confidential discussion.

Please apply as soon as possible as we will be reviewing applications as they come in and may close the advertisement earlier.

We won't engage with agencies or consulting firms on this occasion.

Job Ref #: 12725

Job details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Other
• Industries: Non-profit Organizations

#J-18808-Ljbffr

---