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Program Lead for Homelessness Services
3 weeks ago
The Australian Red Cross is seeking a skilled Program Lead to oversee its Homelessness Program in Townsville. This critical role leads high-quality service delivery, including Afterhours outreach, and supervises a team of Case Workers to deliver end-to-end services that promote social inclusion and client choice.
Responsibilities:- Oversee effective service delivery that promotes social inclusion, human rights, participation, and consumer choice.
- Lead, coach, and mentor a dedicated team of Case Workers with experience working with people with complex needs and drive continuous improvement to deliver high-quality outcomes for clients.
- Work collaboratively with a supportive team, receive regular training, supervision, and opportunities for professional development.
- Excellent interpersonal skills, including communication, active listening, and providing constructive feedback.
- Knowledge and/or experience delivering programs to diverse backgrounds and cultures.
- Relevant degree in social work or community services, or less formal qualifications with specialized skills in the relevant field.
- Demonstrated leadership experience (desirable).
- Experience in the community care sector (desirable).
- Opportunity to lead a team of dedicated professionals.
- Collaborative work environment with regular training and supervision.
