Lead – Homelessness Program

• Townsville location
• Maximum term contract until 30 June 2026
• Salary packaging benefits

About Red Cross

Australian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.

How this role supports our work

Red Cross delivers seven homelessness support programs in Townsville, making Townsville a vital centre for addressing homelessness, providing seamless, end to end services. The Afterhours program provides assertive outreach to individuals experiencing homelessness, delivering consistent, relationship-based support through early morning, evening and weekend shifts. A dedicated team engages both existing and potential clients, improving connection to community and reducing social isolation.

We strive to restore dignity and stability for individuals and families experiencing housing insecurity.

Who you are

Are you an experienced Case Worker, looking for the next step up in your career? If you have been looking to build on your skills and experience to progress into a leadership role, we have an opportunity that may be the perfect fit for you. If you have a strong background in case management, extensive understanding of the homelessness service system, and share our belief that everyone deserves a home that is safe, secure and affordable, we are interested in hearing from you.

What you will do day to day

• In this position as Lead, you will oversee high quality, effective service delivery that ensures the promotion of social inclusion, human rights, participation and consumer choice.
• You will lead, coach, and mentor a dedicated team of Case Workers who will benefit from your experience of working with people with complex needs and ability to drive continuous improvement, focused on delivering high-quality outcomes for clients.
• You will be joining a supportive, inclusive team, with regular training and supervision and opportunities for professional development.

What you will bring

• Demonstrated experience in leading a team
• Experience within the community care sector
• Well developed interpersonal skills including excellent communication skills catering for diversity within the team, and with the ability to express ideas clearly, listen effectively and provide feedback constructively
• Demonstrated knowledge and/or experience in providing programs to clients from diverse backgrounds and cultures
• Relevant degree with experience in social work or community services or equivalent or less formal qualifications with specialised skills in relevant field
• A current, employee Working with Children Check

Why work with us?

Work for purpose, know that the work you do enables Red Cross to support and empower people and communities in times of vulnerability.

Red Cross respects, values and encourages diversity. We believe that diversity in our people enriches our organisation as well as the impact we have.

Benefits that act for you, while you act for humanity

Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.

Work/Life Flexibility: You can access flexible working arrangements, paid 'Me' day just for you and a wide range of other paid leave options

Further information

This role is covered by the Social, Community, Home Care and Disability Services Award - Level 5.

For additional enquiries, please contact Jessica Kennedy on for a confidential discussion.

Applications close: 10 September 2025

Please apply as soon as possible as we will be reviewing applications as they come in and may close the advertisement earlier

While we appreciate all interest in our organisation, we won't engage with or accept candidates from agencies or consulting firms on this occasion.

Job Ref #: 12725

Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.

Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.