Inbound Customer Service

1 day ago

Sydney, New South Wales, Australia Randstad Australia Full time $60,000 - $90,000 per year

Inbound Customer Service Officer – Financial/Automotive Services (Contract - WHVs Welcomed to Apply)

  • Full-time, temporary contract (4 months with potential to extend)
  • Monday to Friday - full time business hours (no weekends)
  • Competitive hourly rate + super
  • Start: 12th January 2026
  • Interview: Early December 2025

About Our Client
Our client is a leading and respected financial services company in Australia, specialising in salary packaging and novated leasing solutions. They help thousands of Australians maximise their income and make car ownership more affordable. As one of the country's largest providers in this niche field, they are known for their customer-centric approach and expertise in a fast-paced, growth-oriented market.

The Opportunity

We are seeking multiple enthusiastic and driven Customer Service Officers to join a high-volume, inbound Contact Centre team based in the Sydney CBD.

This is a 4-month temporary contract starting Monday 12th January 2026 with the potential for extension based on performance and business needs.

In This Role, You Will Be Responsible For

  • Providing exceptional, first-call resolution service to customers over the phone.
  • Handling a high volume of inbound calls related to general enquiries about novated leasing, running costs, contracts, and application processes.
  • Accurately documenting all interactions in the CRM system.
  • Working closely with internal teams to ensure timely and effective customer outcomes.

Your Skills & Availability

  • Experience: Proven, fast-paced customer service experience (Contact Centre, retail, or hospitality is highly regarded).
  • Communication: Excellent telephone manner and clear, empathetic communication skills.
  • Adaptability: Proven ability to learn new systems and complex information (like novated leasing) quickly.
  • Visa/Work Rights: Must hold current work rights to work Full-Time hours in Australia (all visa holders welcome to apply).
  • Interview Availability: Must be available to attend a face-to-face, in-person interview in the Sydney CBD.

If you thrive on challenges, enjoy problem-solving and are ready to apply your customer service skills in the financial/automotive sector, apply today or send me your updated CV to

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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