Customer Service Officer

Call Centre & Customer Service

Customer Service

We're on the lookout for a proven Customer Service star to join our Asset Finance Operations team and help give our clients every chance of success.

This is an ideal role for someone who enjoys working in a Customer Service team offering premium service. Previous experience in Asset Finance Operations preferred.

Note we are currently recruiting both a full time and part time candidate for this role.

Our Purpose

We are on a big journey at ScotPac pushing the boundaries of SME lending. We started our journey over 30 years ago with a relationship focused approach helping the SME market with their cashflow requirements. Customer relationships remain in our DNA.

We want to make it even easier for businesses to obtain the finances that they need to thrive and grow in today's marketplace with disruptive experiences and products.

How you'll make an impact:

In this role you will support ScotPac's customer experience by providing timely and professional customer service to both internal and external stakeholders.

What you'll do:

• Answer inbound Asset Finance customer service calls in a professional manner and provide prompt service
• Proactively contact existing clients regarding their Asset Finance facilities
• Carry out customer service tasks and support the Asset Finance team.
• Respond to inbound emails requests for various contract management and data requests including payout letters and statements.
• Manage banking upload, direct debits and other daily banking tasks.
• Arrange for security to be released on finalised contracts.

What you'll bring with you:

• Previous experience in Customer Service, ideally in business lending operational environment.
• Strong customer service skills with a customer centric mindset
• Excellent problem-solving skills with a solutions focused approach
• A positive can-do attitude with the ability to work autonomously & as part of a team
• Strong communication skills with a proven ability to build and maintain strong internal and external relationships
• Excellent organisational and time management skills
• Collaboration skills with ability to build good working relationships across customer base and the organisation
• Results driven mindset, with ability to take on personal challenge of driving and delivering business results and outcome

What We Bring:

• An opportunity to gain valuable experience with guidance and mentorship from leading industry experts
• We support all types of flexible working allowing you to balance your work, life & passions
• Wellness benefit centered around your physical, mental, financial and social health including a $299 allowance to spend on your health each year.
• Access to our employee reward & recognition platform Reward Gateway
• Leave incentive policy, Birthday Leave, Mental Health Relief Day
• Up to 40 hours paid Pre-natal Leave & 12 weeks paid Parental Leave for both primary and secondary carers
• Collaborative and inclusive culture, everyone is friendly and happy to help
• Support of ongoing professional development and professional certifications
• Charity events with all donations doubled by the company & 2 days volunteer leave per annum

Our clients come from all walks of life and so do we. A key foundation at Scotpac is respect and care and this is true no matter your background. We believe diversity makes our thinking stronger and our company greater. If this aligns with your foundations, we would love to hear from you.

If you require any adjustments to support you in the recruitment process, please contact us at We are committed to providing an accessible and supportive recruitment experience for all candidates.

Please note as part of the recruitment process candidates may be required to complete an Anti-Money Laundering Check, Bankruptcy & Personal Insolvency Check and Australian Criminal History Check.