Technical Support Specialist

2 days ago

Melbourne, Victoria, Australia Technically Minded Pty Ltd Full time $60,000 - $80,000 per year

**Job Title: Technical Support Specialist (Contract)

Location: Melbourne, VIC (On-site)

Company Overview

Founded in 2001, Technically Minded Pty Ltd has been delivering exceptional IT services to small and medium-sized businesses, households, and educational institutions. Our commitment to quality and reliability has established us as a trusted partner within the government sector, particularly with the Department of Education. Since 2010, we have proudly supported the Technical Support to Schools Program (TSSP), providing skilled IT personnel to government schools across Victoria.

Role Overview

We are seeking a dedicated Technical Support Specialist to join our team on a contract basis, working on-site in Melbourne, VIC. In this role, you will provide top-tier technical assistance to our clients, focusing on educational institutions. Your responsibilities will include troubleshooting and resolving technical issues, ensuring customer satisfaction, and maintaining the seamless operation of IT systems.

Key Responsibilities


• Provide on-site technical support to clients, with an emphasis on government schools.


• Diagnose and resolve hardware, software, and network issues promptly.


• Maintain and administer IT networks, ensuring optimal performance and reliability.


• Deliver helpdesk support and manage server maintenance tasks.


• Plan infrastructure roadmaps and offer budgetary guidance.


• Collaborate with team members to enhance support processes and share knowledge.


• Keep accurate records of client interactions and technical solutions.

Qualifications and Skills


• Proven experience in technical support, IT support, or a related field.


• Strong troubleshooting and analytical abilities.


• Excellent communication and interpersonal skills.


• A customer-focused approach with a commitment to delivering satisfactory solutions.


• High attention to detail and effective problem-solving capabilities.


• Relevant certifications in technical support (e.g., CompTIA, ITIL) are advantageous.


• Ability to work effectively both independently and as part of a team.

Why Join Us?

At Technically Minded Pty Ltd, we offer a collaborative and supportive work environment with opportunities for professional growth. You will be part of a team dedicated to delivering exceptional IT solutions tailored to the unique needs of each client, particularly within the educational sector.

If you are passionate about technology and committed to providing outstanding support, we would love to hear from you

How to Apply

Please submit your resume and a cover letter detailing your experience and suitability for the role.**

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