Technical Support Engineer

About Us

Established in 2012, SolaX Power is committed to helping our customers transition to clean energy and reduce dependence on fossil fuels. As a global leader in solar inverter and battery storage solutions, we have a strong presence in Europe, Asia, Africa, and Oceania.

With over 2,800 employees worldwide, we continue to expand and seek talented individuals to join our team. We believe that at SolaX, an international organization, your career can grow to new heights.

We are currently looking for a
Technical Support Engineer
based in
Victoria, Australia
to support our customers, installers, and partners across the
Australian markets
.

Job Overview

As a
Technical Support Engineer
, you will act as the primary technical contact for SolaX's Australian customer base, providing advanced support for solar inverters and energy storage systems. You will be responsible for remote diagnostics, installation support, issue resolution, and technical training.
Fluency in English
is required, and knowledge of local industry standards is a strong advantage.

Key Responsibilities

Customer Support

• Provide professional technical support to customers, installers, and partners via phone, email, and remote access tools.
• Troubleshoot and resolve hardware and software issues with solar inverters and battery systems.
• Guide users through fault diagnosis and resolution procedures.

Installation & Commissioning

• Review solar and battery system designs to ensure compatibility with SolaX products.
• Assist with remote commissioning and configuration of installed systems.

Issue Escalation

• Collaborate with internal engineering and R&D teams to resolve complex technical issues.
• Document and escalate recurring product issues to the appropriate departments.

Training & Documentation

• Conduct technical training sessions for installers and distribution partners.
• Prepare and maintain technical documentation, user guides, and troubleshooting manuals.

Product & Process Improvement

• Identify trends in technical issues and suggest improvements to products or support processes.
• Keep up to date with the latest industry developments and regulatory requirements in Australia and New Zealand.

Requirements

Essential Qualifications

• Fluent in
  English
  (written and spoken).
• Technical experience with
  solar inverters
  ,
  PV systems
  , and/or
  battery energy storage systems
  .
• Previous experience in technical support, field service, or technical engineering roles.
• Familiarity with solar monitoring platforms, remote diagnostic tools, and communication protocols.

Preferred Qualifications

• Understanding of
  Australian/New Zealand electrical codes
  ,
  solar standards
  , and
  grid connection rules
  (e.g., AS/NZS 4777).
• Degree or technical qualification in
  Electrical Engineering
  ,
  Renewable Energy
  , or a related field.
• Experience working with
  installers
  ,
  EPCs
  , or
  distributors
  in Australia or New Zealand.

Personal Attributes

• Strong problem-solving skills and a commitment to customer service.
• Ability to manage multiple tasks and work independently.
• Adaptable, self-motivated, and eager to grow within a global team.

What We Offer

• Competitive salary and employee benefits aligned with Australian market standards.
• Opportunities for training, professional development, and international collaboration.
• A supportive, inclusive, and forward-thinking work environment.
• A chance to contribute to the renewable energy transition in Australia and the Pacific region.

How to Apply

If you're passionate about clean energy and want to make a difference in a fast-growing global company, we'd love to hear from you. Please submit your
CV and cover letter
to

Join SolaX and help power a cleaner, more sustainable Australia