Account Manager

About us

Seer Data & Analytics is an Australian technology company turning data into action for people creating a better world. Our mission is to support people of all skillsets and backgrounds to use data for problem solving to transform and benefit society.

We believe technology is about the people and the values.

Our values are:

• Equity first:
  We lead with equity and inclusion – outcomes matter as much as intent.
• Respect & protect:
  We honour what matters most – people, privacy and sovereignty.
• Shared ground
  : We build trust through listening, co-design and collaboration.
• Innovate with care:
  We explore boldly but act responsibly and ethically.
• Trust by Design:
  We embed governance and assurance in everything we create.

About the role

Based out of our Sydney office, the Account Manager (Communities) will be responsible for selling Seer Communities solutions to our
not-for-profit, community, place-based, First Nations and other grassroots
markets. As an industry specialist and a member of Seer Data's sales team you will not only close deals, but help customers take a lead in their transformation journey, supported by Seer Data's category leadership and deep industry expertise.

Working closely with the CEO, Strategic Accounts & Partnerships Director and Operations Lead, the Account Manager (Communities) will be pivotal in introducing, nurturing and closing Seer Communities solutions that will help our
not-for-profit, community, place-based, First Nations and other grassroots
customers achieve their data goals.

The successful applicant for this position will be required to work from our Sydney CBD office in a hybrid work arrangement.

Responsibilities

• Attain quarterly and
  annual revenue target
  s
• Pipeline development through a combination of phone calls, social & email campaigns and market sector knowledge/intelligence
• Qualify and convert leads into opportunities through strategic engagement and solution alignment
• Lead vision alignment/discovery meetings
• Develop mutually beneficial professional relationships with C-suite and other key decision makers and influencers in
  not-for-profit, community, place-based, First Nations and other grassroots o
  rganisations
• Lead demonstrations of the Seer Communities platform
• Build interest in our solutions through strategic value-based selling, business case definition, ROI analysis, customer storytelling and competitive intelligence
• Write sales proposals that convey the value of our solutions to the prospect
• Conduct and close negotiations to secure sales that represent good business within current sales framework
• Involve internal resources as needed to address prospect's needs and business problems
• Run new customer onboarding and lead the handover of closed opportunities to Customer Success and our Delivery team
• Capture all relevant information in HubSpot
• Follow defined processes and timelines, providing feedback on improvement
• Maintain Seer Communities product proficiency to effectively explain the value of the platform and solutions and how they differ from competitors
• Grow and leverage your knowledge of our ideal prospects' organisations, programs and industries, as well as Seer Communities solutions
• Complete and maintain all required Seer Data prescribed training modules/courses.

Required skills and traits

• You are passionate, ambitious and driven by high performance standards
• Ability to lead and manage the end-to-end sales process
• Ability to quickly develop a deep knowledge of customer's organisation and discuss issues from multiple angles – driven by genuine curiosity
• Adept at driving two-way communication by clearly articulating value proposition and teaching to customer's pain points – leading by providing customers with new insights
• Ability to offer unique perspective by reframing and challenging the way customers view their organisation; know how to structure a sales pitch to highlight customer benefits and public benefits before the strengths of the solution
• Ability to communicate on C-level
• Understanding of complex decision-making process and how to influence key decision makers
• Driven by genuine curiosity and passion about data, community and social issues
• Proactive in attacking and meeting sales targets
• You are organised and able to effectively prioritise daily, weekly and monthly tasks/goal setting
• Highly developed sense of accountability
• You have a team-first approach
• Engaging/inclusive influencer
• High energy/activity levels
• Active listener and trainable; able to learn quickly from teammates
• Clear communicator who keeps teammates appropriately informed on what they need to know
• Ability to follow processes but be creative in the parameters set
• Commitment to data collection, cleanliness and reportability

Required qualifications and experience

• Experience in a sales/account management role selling software and/or services solutions
• Proven success hitting revenue targets, including closing deals
• Strong territory planning, pipeline and account management experience
• Exposure to drafting and winning requests for tender/proposal
• Use of and proficiency in cloud-based technologies and applications, ideally HubSpot or a similar CRM

Equal opportunity

Seer Data is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Seer Data is considered based on merit, qualifications, competence and talent. We don't regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.