Account Manager

6 days ago

Sydney, New South Wales, Australia Bolt Group Full time

About the Role:

We are seeking an experienced Senior Account Manager to drive strategic relationships with institutional clients across banking, payments, web3 and financial services. This role will focus on delivering best-in-class Banking as a Service (BaaS) solutions, ensuring client success, revenue growth, and long-term partnerships.

Key Responsibilities:

  • Client Relationship Management:
    Serve as the primary point of contact for institutional clients, building and maintaining strong relationships with banks, fintechs, web3, wealth management firms, and payment providers.
  • Strategic Account Growth:
    Identify opportunities for cross-sell and up-sell, ensuring the expansion of our BaaS solutions, including virtual bank accounts, domestic and international payment rails, card issuing, card acquiring and regtech services.
  • Revenue & Retention:
    Drive revenue growth through proactive account planning, contract negotiations, and performance monitoring. Develop tailored strategies to ensure high client satisfaction and retention.
  • Regulatory & Compliance Support:
    Act as a trusted advisor on regulatory requirements, risk management, and compliance obligations in Australia and APAC financial markets.
  • Stakeholder Management:
    Collaborate with internal teams, including product, risk, compliance, and technology, to ensure seamless service delivery.
  • Market Insights & Thought Leadership:
    Stay ahead of industry trends, competitor movements, and regulatory changes to provide insights that shape client strategies and internal offerings.
  • Issue Resolution:
    Proactively address client concerns, ensuring a high level of service and operational excellence.

Key Requirements:

  • 7+ years of experience in account management, relationship management, or sales within banking, payments, web3 or financial services.
  • Strong knowledge of Banking as a Service (BaaS), embedded finance, and digital banking solutions.
  • Proven ability to manage and expand relationships with institutional clients.
  • Understanding of regulatory frameworks, including AUSTRAC, ASIC, APRA, and global compliance standards.
  • Track record of driving revenue growth, contract negotiations, and strategic partnerships.
  • Exceptional communication, negotiation, and problem-solving skills.
  • Experience working with cross-functional teams to deliver client-centric solutions.
  • Strong analytical skills with the ability to translate market trends into actionable insights.
  • A bachelor's degree in finance, business, or a related field (MBA preferred).

Why Join Us?

  • Work with a fast-growing, innovative BaaS provider at the forefront of financial technology.
  • Engage with leading banks, fintechs, web3 and financial services in Australia and APAC.
  • Competitive salary package with performance-based incentives.
  • Opportunity to influence and shape the future of embedded finance and digital banking.

If you are a results-driven Senior Account Manager with deep experience in banking, payments, web3 and financial services, we'd love to hear from you Apply now to be part of our high-growth fintech journey.

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