Concierge and Administration Worker

Why join Launch Housing

Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness.  With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.

Don't just walk past homelessness.  Join the solution.

Our permanent and fixed-term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community

• Wellbeing days, ceremonial leave, carers leave and study leave

• Flexible working arrangements

• Purchased leave

• 17.5% leave loading

• 8 weeks' gender neutral paid parental leave after 12 months of service for both the primary and secondary carer

• Training and career growth opportunities across Launch Housing

• A portion of your income can be tax-free by salary packaging your personal expenses

• Additional tax-free salary packaging on dining and accommodation expenses

• Positive, supportive and progressive work environment

About the opportunity:

The Elizabeth Street development is the first of its kind in Australia and is based on five key elements:

• Permanent – offering self-contained, high-quality housing

• Safe – 24-hour staffing and controlled secure access to the building and apartments

• Affordable – with rents set at a maximum of 30% of income

• Supportive – with onsite supports to help stabilise and sustain housing

• Diverse - a social mix of tenants ensuring a thriving community (131 studio apartments)

The position will primarily be responsible for the smooth operation of the Front of House area and undertaking a range of administrative tasks and other activities as directed by the Management team. The role will work collaboratively with Case Managers, after hours and tenancy management teams to ensure the ongoing well-being of 65 formerly homeless tenants, and act as agents on behalf of the landlord after business hours and on weekends.

At Launch Housing, we believe that leadership is not defined by position or title – but by the mindset you bring and the actions you take. We also believe that leadership is learnable – that there is a body of knowledge, skills and dispositions associated with leadership that can be learned. The Launch Housing Leadership Framework outlines the key expectations and behaviours required for effective leadership at every level. This role is aligned to the Leading Self proficiency level within the framework, reflecting the responsibility to demonstrate professionalism, personal accountability, self-awareness, and continuous development.

This role is permanent, part-time, based at ESCG.

The shifts will be Monday to Friday, 7.30PM PM.

For more information, please contact Anete Rumbergs on

Open to internal applicants only.

Applications close 26 September 2025.

How to apply

To apply for this opportunity, please click on "Apply for this job" button. Please submit a cover letter addressing the key selection criteria and your CV.

For a copy of the position description please contact us at

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply   We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.