Service Support

• Support Operational Leaders - Rostering & admin coordination
• Dynamic, purpose-led work – no day the same
• Permanent position | Onsite in Melbourne

The Organisation

Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world's airspace and provision of aviation rescue firefighting services at Australia's busiest airports.

Our dynamic and diverse teams operate from locations across the country from bustling cities to regional and remote locations, including an island. We keep Australia's aviation industry safe every day of the year, both in the air and on the ground.

We connect people with their world safely – linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism.

We're shaping a once-in-a-century step-change. Given the emergence of new airspace users, new aerodromes, and a range of new crewed and uncrewed aircraft, we are working closely with our customers and the community, as we adapt our service offerings to cater to these new and diverse aviation participants, ensuring we continue to keep our skies safe while balancing our environmental and social responsibilities.

We encourage motivated individuals who love what they do, value a service- first mindset and embrace a challenge or two… to explore a career with Airservices.

Why Airservices?? We offer excellent opportunities, ongoing training throughout your career, and exceptional benefits.? You will collaborate with a diverse group of people while doing meaningful work that benefits the Australian community and visitors.???

The Role & Team

Are you an experienced administrator seeking variety and purpose in your role? Join a national organisation that helps keep Australia's skies safe—supporting the teams behind air traffic control and aviation rescue firefighting.

You'll provide high-level administrative support to operational leaders, coordinate tactical rosters, bookings, and travel, and help maintain service continuity in a dynamic, fast-paced environment.

Become part of a connected team of nine Service Support Officers nationally, working closely with Workforce Planning to deliver consistent, high-quality coordination and truly make an impact.

This is a permanent position based in Melbourne and will require a 5 day per week onsite work arrangement.

What you'll do:

• Provide administrative support to the Leadership (Head and Service Lead) positions across multiple operational services working as part of a Service Support team
• Responding and distribution of email correspondence, management of multiple inboxes,
• Work with workforce planning and manage tactical rosters and coordinate training bookings, workshops and travel logistics
• Own the coordination of meetings, diaries, inboxes, and credit card reconciliations
• Draft internal documentation and support project teams
• Support the upskilling of purchasing systems, recruitment support, and compliance systems like SAP, iBuy, PageUp and SuccessFactors

Please see the link below to view the full Position Description:

Service Support

About you

• Exceptional organisational skills and ability to manage competing priorities
• Proven experience supporting senior leaders in a busy and complex operational environment
• Rostering experience is a plus, but not essential if you're adaptable, quick-thinking, and able to resolve roster gaps to keep operations running smoothly
• Strong interpersonal and written communication skills
• A proactive, solutions-focused mindset and a collaborative working style
• Demonstrated initiative to continually improve administrative processes relevant to the role is essential.
• Strong understanding of compliance and governance in a confidential setting

Experience in SAP, Quintiq, SuccessFactors or PageUp is highly desirable, but not essential if you're a fast learner with the right mindset.

What you'll gain:

• A chance to build strong relationships with operational teams who deliver nationally significant services – be a valued member of highly passionate and purpose driven team
• A permanent role with purpose—supporting those who keep Australians safe in the skies and on the ground
• A collaborative, outcomes-focused environment where your skills will have real impact

Security Clearance

To be eligible to apply, you must be an Australian Citizen or a Permanent resident as an Airservices Background check is required for this role. Please refer to the security check requirementssuccessful applicants will be required to undertake as part of the recruitment process.

For any queries, please contact Alicia O'Rourke - Talent Acquisition Advisor at alicia.o'

How to Apply

To apply for this position please lodge an application online before Applications close 11:55pm (AEST) Sunday 30 November 2025.