Casual Professional

• Exciting Opportunity within our Advisory & HQ Team
• Multiple Casual positions
  Located at Whitten Oval Campus

About Us:

At Victoria University, we are committed to fostering a positive workplace culture that supports the provision of advice to current and future students. Join us on the journey and help us achieve our strategic drives embedded in our Strategic Plan : Start well, finish brilliantly. One of the drivers "Thriving place to Study and Work" will enable us to continue to create places that our students and staff love to belong and feel immense pride.

About the Role:

Opportunities to join a collaborative and high performing team, responsible for inbound, email, chat and outbound campaigns to both current and future students, with a focus on high level customer service. You'll be responsible for maintaining positive and helpful interactions with students across various channels (phone, email, live chat etc.) while also effectively navigating student business systems to provide accurate and timely assistance.

This is a Casual position being offered at the HEP Level 3 classification and the hourly salary is $39.87. The successful candidate will be required to work in-person at our Whitten Oval Campus and at other locations as operations may require .

An example of your responsibilities or duties you may perform will include:

• Providing high-quality, accurate, timely and documented advice to students on a range of general matters
• Providing high level customer service
• Documenting and logging all customer interactions accurately in the contact centre system.
  Handling Inbound calls, Email, Chat, and Outbound calls (when required) and inquiries from both current and future students and stakeholders professionally and efficiently, navigating student business systems quickly and effectively to provide accurate information and assistance.

Requirements:

• Fully available to work during peak enrolment periods: (December, January, and February) and Mid-Year (July).
• Must be available to work on Mondays, Tuesdays, and Fridays.
  Flexibility to work during extended hours of normal operations (As required).

How to apply

For a Duty Statement containing Duties and Key Selection Criteria click HERE

Applications must include:

• A cover letter addressing the Key Selection Criteria,
• Your curriculum vitae/resume,

For further information relating to the position, please contact Hannah Greaves Current Student Team Leader via email

You may choose to parse your resume or import your LinkedIn Profile when completing your application.

Our Commitment to Protecting Country

Victoria University honours its deep diversity as a foundation for collaboration and social progress. We will demonstrate sensitivity in respecting First Nation perspectives. We will ensure that we respect our Indigenous voices and commit to sustainable Protecting Country. We will take leadership responsibility, in all that we do, to improve the health and wellbeing of our local and global communities, and the planet that we share.

Our Commitment to Progressive Inclusivity

Victoria University celebrates diversity and is committed to progressive inclusivity as a strategic priority. We strive to build a workforce that reflects our community by attracting and empowering people from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and racially marginalised groups, LGBTQIA+ communities, and individuals of all ages and socio-economic backgrounds.

We believe diverse perspectives strengthen our community and foster innovation, inclusion, and belonging. VU is dedicated to providing a barrier-free recruitment experience. For access requirements or adjustments, contact or call

Victoria University (VU) is the University of the West .

For more than 100 years, Victoria University (VU) has offered accessible education to students in Melbourne's west and beyond.

We are one of Australia's few dual-sector universities, with currently over 40,000 enrolled vocational and higher education students studying across our campuses.

Our moral purpose is to provide vocational and higher education that transforms the lives of students and the communities we serve. Our values are a living set of actions that underpin our moral purpose.

The VU Values are that we are always:

• welcoming

• ethical

• shaping the future

• together.

This is the VU Way. We are always WEST.

At VU we believe diversity is a strength – the more diverse perspectives, identities, cultural backgrounds, ages and experience of our students and staff, the better our working environment, research and educational experience of our students.

With a culturally diverse population of students and staff from a wide range of backgrounds, we strive to foster a welcoming and inclusive environment where all students and staff are respected, valued and enabled to thrive.