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**HEP4 - $45.86 per hour approximately one to five days a week depending on the seasonal requirements of the department.**
- Make a positive impact on the lives of our students
- Join a highly motivated and enthusiastic teamThe position is located at our Footscray Park Campus and across various campuses
**About the role**
Student Advisor Assistance play a pivotal role in supporting our students at Victoria University. As the first point of contact for current and future student enquiries, you will be supporting our students to navigate university systems and processes, their personal and academic goals, and setting them up to get the most out of their student experience.
In this role you will work closely with our Advisory teams, Student Administration and college staff to support domestic, international, TAFE and higher education students. Our Service centres are across multiple campuses.
**About the person**
**Duties**
An example of duties you may perform will include:
- Provide accurate, timely and documented advice to potential and current students on a range of general matters including course information, administration, admissions, enrolment fees and on using student systems
- Resolve first level student enquiries efficiently and effectively and escalate where appropriate to Student AdvisorsProvide student service to the performance and quality standards of Student Services Customer Service Framework and the Student Advising Model
**Benefits**
- Salary sacrifice options
- Professional development opportunities
- Flexible working arrangements available
- Paid study leaveOn-site gym and fitness centre and more
**How to apply**
To view a copy of the position description click **HERE**
**Applications must include**:
- A cover letter,
- Your curriculum vitae/resume,
- Evidence of applicable qualifications, licences and registrationsWorking With Children Check
