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**About Us**:
At Victoria University, we are committed to fostering a positive workplace culture that supports the provision of advice to current and future students. Join us on the journey and help us achieve our strategic drives embedded in our Strategic Plan 2022-2028: Start well, finish brilliantly. One of the drivers “Thriving place to Study and Work” will enable us to continue to create places that our students and staff love to belong and feel immense pride.
**About the Role**:
**This is a Casual position being offered at the HEP Level 3 classification and the salary range is $39.28 per hour.**
An example of duties you may perform will include:
- Providing high-quality, accurate, timely and documented advice to students on a range of general matters
- Providing high level customer service
**About You**:
- Ability to manage both simple and complex inquiries, resolve issues, and provide information on a range of student-related matters.
- Proficiency with systems used in Student Services & Administration, especially Student One and Right Now, as well as experience in a contact center environment.
**Requirements**:
- Fully available to work during peak enrolment periods: (December, January, and February) and Mid-Year (July).
- Must be available to work on Mondays, Tuesdays, and Fridays.Flexibility to work during extended hours of normal operations (As required).
**What We Offer**:
**How to apply**
**Applications must include**:
- A cover letter.
- Your curriculum vitae/resume.
- Responses to the Key Selection Criteria listed in the Positon Description; and/or
- Evidence of applicable qualifications, licences and registrations.
**Applications close on Thursday 19**th**June 2025 (11.59pm AEST)**
**Who Do You Contact?**
**Our Commitment to Protecting Country**:
Victoria University honours its deep diversity as a foundation for collaboration and social progress. We will demonstrate sensitivity in respecting First Nation perspectives. We will ensure that we respect our Indigenous voices and commit to sustainable Protecting Country. We will take leadership responsibility, in all that we do, to improve the health and wellbeing of our local and global communities, and the planet that we share.
**Our Commitment to Diversity and Inclusion at VU
