Administration Support Officer

Join us to make a difference for all students in NSW

Position details

• $84,659 - $92,701 plus superannuation and annual leave loading
• 1 x Ongoing, full-time role
• 1 x Temporary, full-time role up to 30 June 2026
• Close to Wynyard station & hybrid work arrangements available

About the role

If you are a proactive administrator who enjoys supporting customer-focused teams in a dynamic environment, this is a great opportunity to join the Teaching Standards and Accreditation directorate at NESA

As an Administration Support Officer, you'll provide high-quality internal administrative and data support and deliver responsive customer service to teachers and key stakeholders. You'll play a key role in ensuring accuracy and integrity of data and records, while supporting events, committees and daily operations.

Join a collaborative and supportive team that values attention to detail, strong communication and a commitment to service excellence.

On a day-to-day basis you will be responsible for:

• Providing a range of administrative services including correspondence, record management and event coordination
• Completing routine financial transactions and bookings in line with NESA procedures
• Responding to written and phone enquiries, escalating as needed
• Updating and maintaining accurate records and databases, including within the CRM system
• Supporting the smooth operation of the Teaching Standards and Accreditation Directorate

Our ideal candidate will have:

• Experience managing multiple administrative support tasks with accuracy and attention to detail in a deadline-driven environment
• Strong communication and interpersonal skills with a commitment to customer service
• The ability to work collaboratively with internal teams and confidently respond to enquiries from external stakeholders, including teachers
• Confidence using Microsoft Office and CRM/database systems to manage data, bookings, and correspondence

Essential requirements:

• Appropriate knowledge, skills and experience in the use of Microsoft Office Suite and record management systems
• The ability to work flexible hours. The successful applicant will be required to work in the office a minimum 2 days a week or as required.

Download the
role description
.

About us

At the NSW Education Standards Authority (NESA) we work with the NSW community to drive improvements in student achievement.

We achieve this by supporting all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards)

To find out more about the important work we do for NSW visit our

website
.

Ready to join us?

Select apply and attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 2 pages). Also address the 2 targeted questions below in your online application:

1. This role requires strong organisation and communication skills as you will be working with multiple teams on a range of projects. What administrative tools and methods do you use to organise your daily tasks and manage competing priorities with tight timeframes.
2. Provide an example of when you were responsible for monitoring and recording financial expenditure. How did you ensure compliance with organisational policies and procedures and how you accurately tracked and reported the expenses?

Advice on applying for NSW Public Sector roles

If you need reasonable adjustments for the recruitment process and workplace, please reach out to the contact person above
.

Close date: Sunday 7 September at 11.59pm AEST

Thank you for your interest, we look forward to receiving your application.

Important information

We particularly welcome applications from
Aboriginal and Torres Strait Islander people, people with a disability, people of all ages, genders, cultural and linguistic backgrounds, the LGBTQIA+ community, veterans and refugees.

Visa sponsorship is not available for this position
. For ongoing roles, you must be an Australian or New Zealand citizen or an Australian Permanent Resident. Australian Temporary Residents may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.

A Talent Pool (valid for 18 months) may be created for future ongoing and temporary roles.