Grooming State Manager

Our connections with pets help us grow as people, from our Petstock people in our stores and offices, our Petstock foundation team, our equine specialists, and online brands, from Australia to New Zealand.

We are continually inspired by pets and animals to be better people, both in our careers and our everyday life.

Join our passionate, knowledgeable, and down-to-earth team where we work hard and love what we do, making an impact for Pets, People and the Planet
 

Why is Petstock is the place for you.

• Free access to mental health, financial & wellbeing support services through our EAP service
• From supporting the Petstock Foundation to our sustainability projects and community partnerships, our people have opportunities to play a role and be part of something bigger. Because giving back, together, is what we do
• Opportunity to purchase up to 2 weeks of additional paid leave & 4 weeks of paid parental leave
• Health and wellness services at a great corporate discount
• Exclusive access to Workplace Banking
• We're built on family values, combined with a genuine passion for pets and people. We operate with heart, inclusivity, and inspiration for pets, people, and the planet.

Job Description

As the Grooming State Manager, you will oversee the performance, operations, and growth of grooming salons across Victoria. You'll play a pivotal role in leading and supporting salon teams, ensuring exceptional grooming standards, customer service, and business performance are consistently delivered. This is a hands-on leadership role requiring a deep understanding of the grooming industry, strong people management skills, and the ability to drive operational excellence across multiple locations.

A Peek Into Your Petstock Day

• Lead and manage salon managers and grooming teams across all locations in the state
• Ensure grooming quality, animal welfare, and hygiene standards are consistently upheld
• Monitor and drive salon performance against key metrics (revenue, appointments, customer satisfaction, etc.)
• Recruit, onboard, and train new team members; support ongoing skill development
• Provide coaching, feedback, and performance management to individuals and teams
• Support salons with rostering, inventory management, and compliance requirements
• Identify opportunities for improvement and implement process or service enhancements
• Collaborate with national leadership on strategy, promotions, and expansion plans
• Resolve customer escalations and maintain a high level of service delivery
• Ensure salons are compliant with all relevant health, safety, and animal care regulations
   

Do you have the below experience and looking to take the next step in your career?

• Proven experience managing multi-site teams in a grooming, retail, or service-based business
• Previous grooming experience preferred
• Strong leadership, coaching, and people development skills
• Business acumen – comfortable managing KPIs, budgets, and operational targets
• Excellent interpersonal and communication skills
• Strong problem-solving and decision-making ability under pressure
• Passion for animals and commitment to animal welfare
• Confident using scheduling systems, POS, or grooming salon software
   

If this is the opportunity you've been looking for and you love Pets as much as we do, apply today

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At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies.  Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community

Our diversity makes us are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.   

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves