NDIS Team Leader

Join us to Empower Lives with UnitingSA

• Support independence, inclusion & employment while making a real impact every day.
• Enjoy salary packaging, paid leave & career growth opportunities.
• Join a compassionate team dedicated to person-centred care.

Role Overview:

This is an exciting opportunity to join the NDIS team at UnitingSA as the NDIS Team Leader. The Team Leader will provide leadership, practice oversight and supervision to a team of Support Workers at metropolitan and/or regional locations. Key to the role will be to manage service efficiencies including allocation of referrals, supervision of practice, quality requirements and all aspects of support delivery. Staff offering community supports in the service may come from a variety of professional and experiential backgrounds including people working in Peer Worker roles and with lived experience of mental illness.

Key Responsibilities:

• Provide leadership, supervision and support to Community Support Team.
• Provide active guidance to staff confronting complex consumer issues or systems.
• Develop and manage a positive team culture which embraces diversity.
• Conduct performance development, review and planning for team members.
• Facilitate team meetings, forums and case conferences in line with NDIS protocols.
• Ensure effective and adequate staffing levels offering appropriate cover for planned and unplanned absences.
• Review client outcomes, service satisfaction and feedback & incident reports.
• Review and implement growth strategies.
• Monitor service outputs and ensure oversight of outcomes against the requirements of any contractual agreements.
• Ensure data collection and reporting requirements are met within required time frames.
• Ensure the accuracy of consumer files, appropriateness of data collection and quality of client records.

Skills & Experience:

• Experience in the NDIS support worker role or similar and a management role of the same or a similar workforce.
• Experience in monitoring team and individual performance against service targets (KPIs) and agreed financial goals.
• Experience in working in the context and with adherence to recovery principles.
• Experience in business/service development.
• Experience and acumen for collaborating with internal and external stakeholders as may be required, including participant families.
• A Diploma or Degree qualification In Human Services or Certificate IV Individual Support with leadership experience in a related field, particularly the NDIS and/or equivalent experience in a similar role
• Current DHS Working with Children Check (essential)
• Current DHS NDIS Worker Screening Check (essential)
• Current South Australian driver's licence

Why Join Us?

• Salary packaging benefits – Take home more of what you earn, with up to $15,900 tax-free earnings and an extra $2,650 tax-free for meals and entertainment.
• Work-life balance perks – Enjoy paid parental leave and 17.5% annual leave loading.
• Personal and professional development – Access training and growth opportunities to advance your career.
• Employee Assistance Program (EAP) – Prioritise your well-being with confidential support services.
• Exclusive discounts – Save on health insurance and novated leasing options.

Why UnitingSA?

UnitingSA is committed to building a compassionate, connected, and inclusive community, drawing on over 100 years of experience supporting individuals and families across South Australia. As an NDIS Team Leader, you'll be part of a team of a registered NDIS provider who build genuine relationships & work alongside participants to achieve their goals. Whether through one-on-one support or community engagement, your role will make a meaningful difference. UnitingSA values its employees, offering opportunities for career growth and development, recognising that when our team thrives, so do the people we support.

Interested?

If you would like to know more about this role, please reach out to Rebecca McBain, Senior Manager Disability Pathways on , for a confidential discussion.

For further information, a full job description is attached below.

We welcome applications from all community members, including Aboriginal and Torres Strait Islander peoples, culturally diverse backgrounds, and people with all abilities and diversities.

If you are inspired to make a positive difference and would like to be considered for this opportunity please apply now. If you require any assistance in submitting your application please do not hesitate to contact our Talent & Acquisition team on

Applications close Tuesday 4th November 2025.

Please note, UnitingSA retains the right to close this advert earlier upon identifying a suitable candidate.

Our application process is mobile-friendly for your convenience.