Customer Service Representative

Overview

Customer Service Representative - Adelaide Based Hybrid Work from Home & Office

MyBudget is Australia's most trusted personal budgeting service. Since 1999, our award winning service has helped over 130,000 Australians achieve their financial goals. We are a team of passionate individuals who share a common purpose: to help Australians live a life free from money worries. With our caring and consultative money management approach and commitment to financial responsibility, we take pride in making a positive difference in people's lives.

Be Part of Our Caring and Empathetic Team

At MyBudget, we are more than just a company; we are a team of compassionate individuals united by a common purpose and a genuine care for our clients and one another.

About the Role

As a Customer Service Representative at MyBudget, you will be part of a team that supports our clients based across Australia. This is not a typical contact centre role; each time you take a call from one of our valued clients, you have the ability to positively impact someone's life for the better. Your friendly and empathetic approach will be on display at all times, as you develop and nurture meaningful relationships with our clients, providing them with personal budgeting support and empowering them to live a life free from money worries.

Responsibilities

• A passion for delivering outstanding customer service and making a difference
• A high level of empathy, understanding and active listening skills
• Accuracy and attention to detail
• The ability to multi-task and manage your time effectively
• High level of computer literacy
• Adaptability and ability to learn new applications and concepts
• Ability to work a variety of shifts Monday to Friday between 07:00-18:00
• Above all else, alignment with our client-driven, team culture

Hybrid Working Setup

Our Client Service Officers enjoy the flexibility of being based permanently in our offices in Adelaide or working a shift rota of two weeks from home and one week in the office. At this time we are only seeking full-time candidates who can work both early and late shifts Monday to Friday, together with occasional national public holidays (overtime applies). Shifts commence at either 7:00am or 9:30am.

Please note: The first six months will be based in our office at 122 Frome Street to fully understand the role, our clients and our culture.

Why Join MyBudget

Our team members are never just a number. As a medium sized business with small teams, our leaders work collaboratively with their people to enhance their day-to-day working experience. We value growth and development and offer training, coaching, and opportunities for further study to ensure you are equipped for success. Our benefits include:

• Significant savings on car ownership through novated leasing
• Access to hundreds of everyday savings on technology, phone bills, groceries, fashion, restaurants and entertainment
• Discounts on corporate health insurance
• A wellness program including a $150 annual Be Well subsidy, Employee Assistance Program, wellness events and fresh fruit daily
• Free access to the MyBudget service, plus Family & Friends discounts
• Modern offices in an attractive CBD location
• Regular social events and the opportunity to be part of a paid Social Club
• A collaborative culture with programs focused on culture, wellness and diversity
• Comprehensive support to excel in your role and opportunities for career progression

Commitment to Diversity and Inclusion

MyBudget is committed to a diverse and inclusive workplace where team members are valued for their unique qualities and contributions. We encourage applications from candidates of all cultural backgrounds and sexual orientations, as well as those with Aboriginal and Torres Strait Island ancestry.

Application Questions

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a Customer Service Representative?
• Have you worked in a call centre before?
• What's your expected annual base salary?
• What's your preferred work type?

Additional Information

MyBudget is dedicated to helping people live the life they want free from money worries. For more information, visit our website: https://www.mybudget.com.au/

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