Reception and Office Administrator

The Happy Human Hub is often described as 'a place like no other', a place of connection and community - somewhere Happy Humans truly like to hang out.

We are passionate about doing it differently and breaking the common ideals of disability care for participants 7yrs - young adults with a range of disabilities, neurodiverse and special needs. We offer a range of services from Individual and Group Day Supports and Personal Care Programs, to some seriously fun after-school and school holiday programs, to our popular Hub Crawl for 18+ weekly on a Thursday night. We have recently moved to our new location in Cardiff and redesigned the Hub in Boolaroo to a stunning Respite Home ready to welcome our Happy Humans. Our business is diversifying…and fast

About the role

A rare opportunity has become available for a full-time "administration superstar" to join our dynamic team to assist with reception, administration, and office support tasks.

You will be the first smile our clients and visitors see when they walk in the door or feel at the other end of a phone call, so we're looking for someone passionate about ensuring the highest levels of customer service on the phone, face-to-face, and across our various communication channels.

On reception, you will meet and greet visitors with a welcoming and professional demeanour, manage incoming calls and direct them to the appropriate team members, and provide intake and administrative support for enquiries and new clients. Behind the scenes, you will support the team as an administration all-rounder - preparing, formatting, and reviewing correspondence, reports, records, and more We are looking for someone who will use initiative to ensure the smooth, high-quality and efficient running of the office.

Your skills and experience

• Previous experience working in a NDIS customer service role and/or experience working in an administration or reception role
• Excellent time management and organisation skills
• Excellent communication skills and phone manner
• Professional, warm, and enthusiastic approach to work and most importantly other Humans
• Strong attention to detail, accuracy and work ethic
• A mature nature that understands the importance of maintaining confidentiality, reliability, and consistency.
• Demonstrate capacity to work autonomously and collaboratively in a team
• Proficient in the use of Word, Excel, Adobe, Outlook - Efficient skills and knowledge of these apps are essential to the efficient running of our business (also previous exp. with Shiftcare, CareMaster, Xero and Canva a bonus)

Essential criteria

• Current NSW Working with Children Check
• Drivers Licence, a reliable car, and comprehensive car insurance
• First Aid certificate or willingness to obtain one
• Recent Criminal History Check

Your application must include your resume and a cover letter outlining the following:

1. How much experience do you have in administration and/or customer service?
2. Do you have any previous lived experience OR experience working with people with Disabilities?
3. Why The Happy Human Hub?
4. What will you add to our amazing work culture?
5. What is your current notice period/when can you start?

Applications for this role will be reviewed as they are received and interviews will immediately follow; we reserve the right to close this vacancy once a suitable candidate is found.

There is a real long-term career opportunity on offer for the right individual as we look forward to building an even bigger and brighter future for the Hub and our Happy Humans. Come along on our journey…apply today