Customer Authority Process Analyst

1 week ago

Homebush, New South Wales, Australia Teachers Mutual Bank Full time $90,000 - $120,000 per year

About the Role

We are seeking an experienced contractor to lead and accelerate a strategic uplift of our Power of Attorney (POA) processes and controls. This 12-month engagement will play a critical role in enhancing customer protection, mitigating regulatory risk, and aligning with our broader compliance strategy.

You will work cross-functionally with Legal, Compliance, Operations, IT, and Analytics teams to deliver three key initiatives:

Key Deliverables:

  • Develop a comprehensive POA Playbook and process for new requests
  • Lead an AI-driven remediation case study for the existing POA back book
  • Design and implement system controls to strengthen operational integrity

Why This Role Matters

This engagement is a direct response to:

  • Heightened regulatory and reputational risk
  • Increasing POA volumes and vulnerabilities
  • Operational inefficiencies and inconsistencies
  • Strategic alignment with Risk & Compliance priorities

About You

You're a strategic thinker with hands-on experience in:

  • POA frameworks and legal documentation
  • Risk and compliance in financial services
  • Process design and operational uplift
  • AI or data-driven remediation approaches (preferred)
  • Stakeholder engagement across business units

What We Offer

  • A purpose-led organisation with a strong ethical foundation
  • Collaborative and inclusive culture
  • Flexible work arrangements
  • Opportunity to make a tangible impact on customer protection and regulatory compliance

About us

Teachers Mutual Bank Limited is one of the largest mutual banks in Australia. We are a globally-recognised socially responsible bank with profit-for-purpose as our business model and philosophy.

At our Bank, social responsibility is built-in, not bolted on and drives our business practices, people, and products. We are proud to serve some of Australia's essential workers in education, emergency services and healthcare.

We believe they deserve a bank that does good for their community. We have been named one of the World's Most Ethical Companies for ten years in a row and are a Certified B Corp Bank.

Our employees embrace our organisation's values of passion, advocacy and sustainability, and contribute to a diverse and inclusive workplace culture founded on mutual respect, equality and a focus on striving to deliver exceptional member service. We are an Employer of Choice, promote Diversity and Inclusion, and follow EEO principles by appointing on merit.

We work under a hybrid working model to provide flexibility in the workplace. For more information about working conditions as well as our employee value proposition, please visit the careers page on our website at or find us on LinkedIn

How to apply: Please click the APPLY button and follow the prompts.

For a confidential conversation, please contact Charlie MacIntyre |  Teachers Mutual Bank Ltd may conduct a background or reference check (or both) as part of the recruitment process.

By applying you agree to cooperate fully in those procedures and understand that an offer is subject to the satisfactory outcome of those checks, at the discretion of Teachers Mutual Bank Ltd.

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