Product Operations Analyst

About the Role

Are you a detail-oriented operations professional with a passion for driving product excellence? We're looking for a Product Operations Analyst to join our dynamic Product team at Teachers Mutual Bank Limited.

Reporting to the Product Operations Manager, you'll work cross-functionally with Product Managers, Risk, Compliance, and Operations to optimise our Deposit and Lending product offerings. Your work will directly influence product performance, regulatory alignment, and customer outcomes—making this a high-impact role in a purpose-driven organisation.

Key Responsibilities

• Drive operational efficiency across lending and deposit products, ensuring strong compliance, risk management, and service quality
• Triage, track, and resolve product-related incidents in collaboration with Risk and Compliance
• Support Product Managers with analysis and operational insights to enable successful product changes
• Embed continuous risk excellence across product reviews, compliance, and incident management
• Coordinate the delivery of pricing and product changes
• Lead updates to terms and conditions, compliance documentation, and customer-facing forms
• Act as a key liaison across teams to ensure cohesive product delivery
• Monitor KPIs and use data insights to assess performance, customer outcomes, and operational improvements
• Demonstrate ownership of risk and compliance across all aspects of your work

About You

You're a proactive and analytical thinker with a strong understanding of financial products and operations. You bring:

• 2+ years of experience in Product Operations, Business Operations, or Risk Operations within financial services
• Familiarity with regulatory frameworks, financial performance metrics, and operational risk management
• Experience collaborating with cross-functional teams including Marketing, Risk, Compliance, and Technology
• A data-driven mindset with a track record of using insights to improve product operations and customer outcomes
• A passion for innovation, continuous improvement, and customer-centricity

Skills and Qualifications

• Strong understanding of retail banking products and operational requirements
• Proficiency in operational planning and regulatory compliance
• Excellent communication and negotiation skills, especially in complex stakeholder environments
• Strong analytical and organisational skills with high attention to detail
• Ability to clearly explain complex operational issues to management
• Comfortable managing multiple workstreams and shifting priorities in a fast-paced environment
• Proficient in Microsoft Suite

About us:

Teachers Mutual Bank Limited is one of the largest mutual banks in Australia. We are a globally-recognised socially responsible bank with profit-for-purpose as our business model and philosophy. At our Bank, social responsibility is built-in, not bolted on and drives our business practices, people, and products.

We are proud to serve some of Australia's essential workers in education, emergency services and healthcare. We believe they deserve a bank that does good for their community.

We have been named one of the World's Most Ethical Companies for ten years in a row and are a Certified B Corp Bank.

Our employees embrace our organisation's values of passion, advocacy and sustainability, and contribute to a diverse and inclusive workplace culture founded on mutual respect, equality and a focus on striving to deliver exceptional member service.

We are an Employer of Choice, promote Diversity and Inclusion, and follow EEO principles by appointing on merit. We work under a hybrid working model to provide flexibility in the workplace. For more information about working conditions as well as our employee value proposition, please visit the careers page on our website at or find us on LinkedIn

How to apply:

Please click the APPLY button and follow the prompts.

For a confidential conversation, please contact

Teachers Mutual Bank Ltd may conduct a background or reference check (or both) as part of the recruitment process. By applying you agree to cooperate fully in those procedures and understand that an offer is subject to the satisfactory outcome of those checks, at the discretion of Teachers Mutual Bank Ltd.