Service Reception/Administration

3 days ago

Perth, Western Australia Rockingham Mazda Full time $60,000 - $80,000 per year

Rockingham Mazda is seeking to appoint a Full time Service Receptionist/Administration Clerk to join our Rockingham dealership. The successful applicant will join a vibrant, busy dealership and be first point of contact to our customers.

About the Role:

The role available is for a Service Receptionist/Administration Clerk with administration experience who will maintain professional presentation as first point of contact to our customers. You will be a valued member of this dynamic team and rewarded for your skills. We offer on-going training to the successful applicant, along with the opportunity to continually build on existing skill base.

As the first point of contact for our customers, you'll be required to:

  • Meet and Greet Customers
  • Provide outstanding customer service by managing customers needs and expectations, ensuring an exceptional customer experience.
  • Answer all incoming phone calls and book in service customers.
  • Provide support to service advisors when needed.
  • Daily used car licensing; acquisitions, renewals, disposals, deal costing and payouts of vehicles.
  • Daily banking and post office drop.
  • Maintain customer lounge; ordering coffee, milk, snacks and making sure stock levels are adequate.
  • Order stationary as requested.

Skills and Attributes:

  • Minimum 1 years experience in a busy office reception role.
  • Positive attitude and proactive approach towards your work
  • Excellent written and verbal communication skills
  • Ability to multi task and work under pressure.
  • Ability to build rapport and provide exceptional customer service
  • Professional presentation
  • Communicate clearly and effectively
  • Produce work with attention to detail
  • Strong Microsoft Office/Excel skills
  • Experience using ERA/Pentana software (desirable)
  • Dealer On-Line Licensing skills (desirable)
  • Be a friendly and out-going member of our team

Experience working in the Automotive Industry is desirable, however not essential.

All applicants will be treated with the strictest confidence.

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