Customer Service Officer

4 days ago

Brisbane Airport, Australia Secure Parking Pty Ltd. Full time $43,000 - $65,000 per year

Before you apply, are you:

Energetic: You can tackle any situation with enthusiasm and determination.

Enthusiastic: You're highly motivated and naturally enthusiastic about what you do and that's reflected in the way you behave and talk.

Empathetic: You are friendly, personable and a team player. You genuinely care about providing exceptional service to our customers, clients and staff members.

WHO WE ARE

Secure Parking is one of the largest commercial car park operators in Australia, with over 450 car parks across Australia and New Zealand. Secure Parking was founded over 40 years ago and is now owned by Park24 Co. Ltd., which is Japan's largest commercial car park operator.

Secure is one of the leading suppliers of Airport Landside Operations around Australia. Here at Brisbane Airport, we have a wide range of rewarding job opportunities for Customer Service Officers in our Valet Operation.

We are looking to expand our current team, with jobs arranging from Permanent Full Time, Permanent Part Time and Casual hours pw.

With Brisbane Airport planning to invest over 5 billion dollars over the coming years, not to mention the 2032 Olympic games, we are on a clear path to further expand our Airport Operations. Joining our team now is a perfect chance to join our growing departments giving you the ability to make a difference to our customers.

"Our mission is to ensure all visitors to Brisbane Airport have a fantastic experience be it at the end or start of their travel"

WHO ARE WE LOOKING FOR?

The role of the Customer Service Officer in Valet- Park & Fly at Brisbane Airport reporting directly to the Valet Manager and Supervisory team. The role will start out as a Casual Employee working 20 plus hours per week with a view to becoming permanent in the future.

The primary purpose of the Customer Service Officer - P&F Driver is to provide an exceptional welcome as part of everyone's journey and to ensure a continuous improvement mindset.

Duties include providing excellent customer service and mobility management on a day-to-day basis by proactively ensuring all guests are safe and the service is seamless within the Valet Operations.

All applicants will need to be physically fit for standing, walking and movement in and out of vehicles throughout each shift. Ability to drive and reverse park vehicles with efficiency and to be able to provide a driving history report upon commence of employment.

We will need a traffic history report for the last 10 years.

All operations at the Brisbane airport, run on a 24-hour basis, meaning there are a variety of position available, both morning and afternoon, 7-days a week. All applicants must be willing to work public and school holidays.

SKILLS AND QUALIFICATIONS

  1. A minimum of one (1) year demonstrated experience in a customer service role, preferably within hospitality would be an advantage.
  2. Current full open Queensland manual drivers' licence.
  3. Excellent car driving history and a high level of driving safety skills.
  4. Ability to work cooperatively and harmoniously with work colleagues and supervisors.
  5. A love of new technologies - we are a mobility and technology company.
  6. Strict adherence to all corporate policies and procedures. Safety is not negotiable in our business.

Excited by the Opportunity? Apply by clicking APPLY

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