Airport Customer Service Officer

6 days ago

Perth Airport, Australia Star Aviation Full time

Star Aviation are Australia's most dedicated ground handler, servicing 19 different airlines across ten airports Australia-wide - we take great pride in being big enough to manage, yet small enough to care.

As a Customer Service Officer, you will provide excellent customer service and assist passengers checking in for flights with one of our well-known airline partners. Being the ‘face of the company’ to clients and passengers, your mission will be to delight and bring a smile to the faces of all travellers you serve.

**Responsibilities**:

- Deliver check in services on behalf of Star Aviation and its Airline customers
- Compare information on tickets with passenger data to ensure it all matches and is correct
- Check bookings and issue boarding passes
- Educate passengers about airport security protocols and luggage allowances
- Safely direct passengers to the correct gate for their flight
- Represent both the Airline and Star to the highest-level ensuring customer satisfaction
- Ensure the safe and secure operation of all equipment
- Perform Boarding Gate duties
- Complete Passenger Marshalling duties

Action basic administration duties
- Previous aviation industry check in experience would be ideal, but not a pre-requisite

Clear communication and good interpersonal skills
Ability to perform all duties at a high standard of customer service
A valid driver licence
Caring approach to dealing with people
Excellent organisation and time management skills
Strong ability to multi-task, priorities and meet deadlines
Customer focus to deliver exceptional service
Ability to adapt to changing priorities and situations
Able to work well in a fast-paced team environment
Conflict resolution skills
Proficient in report writing, in plain and clear English
Intermediate skills for Microsoft Office Suite

**Job Types**: Part-time, Permanent
Part-time hours: 25 per week

**Salary**: $40.00 - $45.00 per hour

**Benefits**:

- Employee mentoring program
- Professional development assistance

Schedule:

- Afternoon shift
- Evening shift
- Flexible hours
- Morning shift
- Night shift
- Public holidays
- Rotating roster
- Shift work
- Weekend availability

Supplemental pay types:

- Overtime pay
- Penalty rates

Ability to commute/relocate:

- Coolringdon, NSW 2630: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: One location

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