Customer Service Officer

3 weeks ago

Brisbane, Queensland, Australia Public Sector People Full time
Overview

Public Sector People is recruiting for Multiple Customer Service Officers on behalf of a Local Government Department. This role is a temporary position with potential for extension. The Customer Service team strives to improve its services to the community and to assist other service units to improve service delivery in a fast-paced, customer focused environment.

About The Role

As a Customer Service Officer, you will respond accurately to inbound customer inquiries and promptly address issues, questions and complaints with the goal of first point of call resolution. Your responsibilities include processing applications, compiling requests for action by other departments, handling financial transactions and fluently navigating internal systems.

Key Responsibilities
  • Provide accurate and timely responses to customer inquiries and address issues effectively.
  • Process applications, compile requests for action by relevant departments, and manage financial transactions.
  • Ensure adherence to client's policies, procedures, and service standards while supporting continual improvement initiatives.
Qualifications & Experience
  • Minimum 2 years experience working in a call center.
  • Previous Government experience in Local, State or Federal Government desirable.
Benefits of the Role
  • 2-Month Contract + Likely Extension
  • Logan, QLD
  • $39.00 per hour + Super
  • 38 hours per week
  • No Weekend Work - Monday to Friday, rostered between 8am–5pm
About You
  • Ability to quickly and accurately navigate multiple systems
  • Ability to process high work volumes with a high degree of accuracy
  • Well-developed interpersonal and written communication skills with a focus on quality customer service

PLEASE APPLY WITH YOUR CV IN "WORD" FORMAT

Note: Due to an overwhelming number of expected applications, only qualified candidates will be contacted. Do not reach out directly.

Job Details
  • Seniority level: Entry level
  • Employment type: Temporary
  • Job function: General Business, Administrative, and Customer Service
  • Industries: Architecture and Planning, Government Administration, and Government Relations Services
Locations & Similar Roles

Locations referenced include Brisbane and surrounding areas in Queensland. Additional roles include: Complaints Intake and Resolution Officer, Medical Receptionist/Customer Service Officer, Customer Service Officer – Indooroopilly, Administration and Customer Service Officer across various Brisbane metro locations.


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