Customer Service Officer

2 weeks ago

Sydney Kingsford Smith Airport, Australia Star Aviation Full time

**Introduction**:
Star Aviation are Australia's most dedicated ground handler, servicing 19 different airlines across ten airports Australia-wide - we take great pride in being big enough to manage, yet small enough to care.

**Description**:
As a Customer Service Officer, you will provide excellent customer service and assist passengers checking in for flights with one of our well-known airline partners. Being the ‘face of the company’ to clients and passengers, your mission will be to delight and bring a smile to the faces of all travellers you serve.

Service Delivery
- Deliver check in services on behalf of Star Aviation and its Airline customers
- Ensure you operate in a safe environment and demonstrate a clear understanding of the Health and Safety policies and procedures
- Compare information on tickets with passenger data to ensure it all matches and is correct
- Check bookings and issue boarding passes
- Educate passengers about airport security protocols and luggage allowances
- Safely direct passengers to the correct gate for their flight
- Represent both the Airline and Star to the highest-level ensuring customer satisfaction
- Ensure the safe and secure operation of all equipment
- Perform Boarding Gate duties
- Complete Passenger Marshalling duties
- Action basic administration duties

**Skills and Experiences**:

- Previous aviation industry check in experience would be ideal, but not a pre-requisite
- Clear communication and good interpersonal skills
- Ability to perform all duties at a high standard of customer service
- A valid driver licence
- A valid Aviation Security Identification Card (ASIC)
- Experience with Aviation/Airline industry - desirable
- Caring approach to dealing with people
- Excellent organisation and time management skills
- Strong ability to multi-task, priorities and meet deadlines
- Customer focus to deliver exceptional service
- Ability to adapt to changing priorities and situations
- Able to work well in a fast-paced team environment
- Conflict resolution skills
- Proficient in report writing, in plain and clear English
- Intermediate skills for Microsoft Office Suite

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