Customer Service Officer

5 days ago


Sydney Kingsford Smith Airport, Australia Star Aviation Full time

**Introduction**:
Star Aviation are Australia's most dedicated ground handler, servicing 19 different airlines across ten airports Australia-wide - we take great pride in being big enough to manage, yet small enough to care.

**Description**:
As a Customer Service Officer, you will provide excellent customer service and assist passengers checking in for flights with one of our well-known airline partners. Being the ‘face of the company’ to clients and passengers, your mission will be to delight and bring a smile to the faces of all travellers you serve.

Service Delivery
- Deliver check in services on behalf of Star Aviation and its Airline customers
- Ensure you operate in a safe environment and demonstrate a clear understanding of the Health and Safety policies and procedures
- Compare information on tickets with passenger data to ensure it all matches and is correct
- Check bookings and issue boarding passes
- Educate passengers about airport security protocols and luggage allowances
- Safely direct passengers to the correct gate for their flight
- Represent both the Airline and Star to the highest-level ensuring customer satisfaction
- Ensure the safe and secure operation of all equipment
- Perform Boarding Gate duties
- Complete Passenger Marshalling duties
- Action basic administration duties

**Skills and Experiences**:

- Previous aviation industry check in experience would be ideal, but not a pre-requisite
- Clear communication and good interpersonal skills
- Ability to perform all duties at a high standard of customer service
- A valid driver licence
- A valid Aviation Security Identification Card (ASIC)
- Experience with Aviation/Airline industry - desirable
- Caring approach to dealing with people
- Excellent organisation and time management skills
- Strong ability to multi-task, priorities and meet deadlines
- Customer focus to deliver exceptional service
- Ability to adapt to changing priorities and situations
- Able to work well in a fast-paced team environment
- Conflict resolution skills
- Proficient in report writing, in plain and clear English
- Intermediate skills for Microsoft Office Suite



  • Sydney Kingsford Smith Airport, Australia Star Aviation Full time

    **Introduction**: Star Aviation are Australia's most dedicated ground handing service, partnering with 19 different airlines across ten airports Australia-wide - we're big enough to manage, yet small enough to care! **Description**: As a Passenger Service Officer, you will deliver Passenger Reduced Mobility (PRM) services, assisting and guiding special...


  • Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Service Officer - multiple opportunities (Ongoing)****Grade**: Clerk 5/6**Duration**: Multiple ongoing opportunities**Closing Date**: 9:59AM Monday 19 May 2025**Location**: Parramatta Offices 2-3 days per week, with hybrid and flexible working conditions available.The Long Service Corporation (LSC) manages portable long service schemes for the...


  • Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Service Officer****Grade**:Clerk Grade 5/6**Employment Type**:Multiple temporary dates (up to 18 months)**Location**:Gosford**Applications Close**: Monday 16th September 2024 [at 9:59am]**This role sits within the NSW Fair Trading Division in the Long Service Corporation team*******About the team**Fair Trading and Regulatory Services works across...


  • Sydney Kingsford Smith Airport, Australia dnata Full time

    **Position Title**:Service Delivery Manager - Office Manager **Division**: dnata Airport Services Pty Limited **Location**: Link Rd Mascot **State**: NSW **Department**: Cargo **Reports to (position)**: Cargo Operations Manager **OVERALL PURPOSE OF THE POSITION** The Service Delivery Manager for the Office Operations will be responsible for the...

  • Customer Service

    1 week ago


    Sydney Kingsford Smith Airport, Australia dnata Full time

    Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Sydney International Airport! dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the...


  • Sydney Kingsford Smith Airport, Australia Menzies Aviation Full time

    **Overview** People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 290 locations in 65 countries, across 6 continents. But at the heart of our business is our people. **What is on...

  • Customer Service

    1 week ago


    Sydney, Australia NSW Department of Customer Service Full time

    **Customer Service (Facilities) Officer** **Location**:Sydney CBD and Parramatta (close to Central and Parramatta Station with flexible working options) **Clerk Grade**:3/4 Full-time, Temporary opportunity (immediate start, until 30 June 2025) **Salary range**:$79,032 to $86,539 plus super **About the Department** **The Department of Customer Service...


  • Sydney, New South Wales, Australia Nsw Government -Department Of Customer Service Full time

    **Customer Service Officer, Gosford, Ongoing**- Salary starting from $75,992 + 10.5% super- Status: Full time, Ongoing role- Location: Gosford- Operational role providing onsite (face to face) customer service 5 days per week**About the role**:Deliver high quality customer service providing assistance, information and customer support services to facilitate...


  • Sydney Kingsford Smith Airport, Australia Menzies Aviation Full time

    **Overview** People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 202 locations in over 34 countries, across six continents. But at the heart of our business is our people. If you are seeking a...

  • Office Manager

    2 weeks ago


    Sydney Kingsford Smith Airport, Australia dnata Full time

    As part of our growth and continued commitment to excellence, we are seeking a dynamic and experienced Office Manager to join our Cargo team at our Link Road Mascot office. **A day in the life**: The **Office Manager** is responsible for the end-to-end management of dnata Cargo Operations, ensuring an efficient and customer-centric service that meets and...