Office Administrator

1 week ago

Carole Park, Queensland, Australia Garstone Design Full time $60,000 - $66,000 per year

Join a supportive team in a long-standing Australian manufacturing business

We're Garstone Design – a trusted Australian furniture manufacturer known for quality craftsmanship and customer service. We're looking for a proactive and reliable Office Administrator to join our small head office team full-time.

This role is ideal for someone with solid accounts or admin experience who enjoys variety and takes pride in solving problems, especially when it comes to customer service and claim management. You'll be responsible for supporting our finance functions and coordinating after-sales service with our network of retailers and suppliers.

Your Key Responsibilities

Claims & Service Coordination:

  • Receive and manage warranty claims and service requests from retailers
  • Coordinate with the factory, delivery teams, and suppliers for repairs, replacements, or inspections
  • Keep service records up to date and proactively follow up on open cases
  • Ensure customers receive timely and professional communication

Bookkeeping & Accounts Support:

  • Process and reconcile supplier invoices and statements
  • Monitor delivery receipts and check against goods invoiced
  • Raise and send customer invoices
  • Assist with weekly reconciliations and occasional payroll support

Office Administration:

  • Monitor shared email inbox and ensure timely responses
  • Maintain accurate records, filing, scanning, and data entry
  • Help manage office supplies and keep the space organised

What We're Looking For

Essential:

  • At least 2 years' experience in admin or finance roles
  • Bookkeeping knowledge and confidence with basic accounts tasks
  • Good written and verbal communication
  • Friendly, solutions-focused, and able to follow things through
  • Comfortable with Outlook, Excel, and general office software
  • Organised and able to juggle priorities in a small team

Bonus Skills (Desirable):

  • Experience with warranty/service claims or customer support
  • Knowledge of Xero (or similar accounting system)
  • Background in manufacturing, retail, or logistics
  • Relevant qualifications in Business Administration or Accounting

Why Work With Us?

This is a stable, full-time position with the opportunity to grow into service, finance, or even sales support roles. You'll be working in a positive team environment where your initiative and reliability are truly valued.

Immediate start available – apply today and help us deliver great service from the inside out.

Job Types: Full-time, Permanent

Pay: $30.00 – $33.00 per hour

Expected hours: 38 per week

Benefits:

  • Employee discount

Schedule:

  • No weekends

Supplementary Pay:

  • Weekly bonus

Work Authorisation:

  • Australia (Required)

Work Location: In person

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