Administrative Officer

Overview

Join to apply for the Administrative Officer role at NSW Department of Customer Service

This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$99,938.00/yr - A$110,271.00/yr

Administrative Officer - Investigations & Enforcement

• Salary range: $99,938 - $110,271+ superannuation and leave loading
• Duration: Ongoing
• Applications Close: Thursday 18 September 2025 (9:59AM)

About the role

The Investigations and Enforcement Directorate is responsible for providing frontline advisory, triage and response functions, including leading and/or contributing to 1st response activities for critical WHS incidents. The Directorate also leads the investigation of WHS matters, manages the High-Risk Workplace and Repeat Offender Program, and manages and coordinates SafeWork\'s Enforceable Undertakings function. The Directorate also leads and/or contributes to building and maintaining critical partnerships and relationships with other regulators, communicates WHS regulatory outcomes and lessons learnt to industry and the community.

Ideal Candidate

This opportunity would suit a resilient and committed person with the ability to work in a complex and high-profile regulatory environment. Delivering high quality customer service and support to the Director and the Directorate you will support delivery of information, advice and support to priority regulatory initiatives. This role has autonomy and makes decisions as directed by the Director and refers decisions that require significant change to outcomes or timeframes. Maintaining confidentiality is critical to this role as you will be exposed to sensitive and personal information.

The ideal candidate must have previous demonstrated administrative and customer service experience and be capable of:

• Providing a range of administrative and support services to the Director and Directorate aligned to the functions of the business area including but not limited to data entry, procurement and finance processes, organising and coordinating travel arrangements, ordering of stores, publications and equipment, preparation of correspondence and reports, managing emails and calendars, and organising papers and logistics for meetings and forums
• Delivering quality administrative services and negotiating workable timeframes, given competing client, customer and/or business demands and priorities
• Addressing unforeseen issues, managing a high volume of work and the need to work independently
• Responding to and resolving complex enquiries and issues to ensure the provision of accurate information, and the timely and efficient resolution of issues
• Gathering and collating information for, and preparing documentation and reports
• Coordinating and managing accurate records and databases, complying with administrative systems, processes and policies, to ensure that all information is accurate, stored correctly and accessible
• Developing, implementing and monitoring office systems, procedures and methods, adapting processes and techniques as required, to facilitate efficient team operations in line with agency standards, policies and procedures

Key Attributes

• Demonstrated ability to provide comprehensive and confidential executive administrative support to the Director
• Demonstrated ability to strategically manage the Director\'s time, calendar and inbox by exercising discretion and decision-making while sorting and filtering requests whilst ensuring strategic priorities are met in a timely manner
• Demonstrate advanced time management skills and an exceptional ability to prioritise work activities and requests for information in a high-volume environment with competing priorities
• Ability to deal efficiently, effectively, courteously and discreetly with topical/contentious issues whilst maintaining expectations for operational efficiencies and fully recording emerging issues for escalation
• Excellent written and verbal communications skills and exceptional attention to detail
• Ability to work in a team, collaboratively and share information to achieve business outcomes
• Ability to respond to and resolve enquiries both from internal and external customers, providing information and resources and demonstrate awareness as to when an issue is required to be redirected/escalated to an appropriate person or business unit
• Demonstrated ability to plan and prioritise outcomes and respond flexibly to changing circumstances
• Extensive experience in planning events and the coordination of all logistics including technology for Directorate Meetings, Leadership Meetings and Management Meetings. Engaging with internal and external stakeholders to prepare agendas, booking of venues, accommodation and catering
• Ability to achieve results through the efficient use of resources and a commitment to quality outcomes
• Ability to keep up to date with relevant legislation, policies and procedures in order to provide accurate and efficient levels of support

How to apply

If you would like to apply, please include a covering letter (maximum two pages) indicating why you are applying for this role and what you would bring to this role, including demonstrated examples and an up-to-date resume (of no more than five pages). If you have any further questions, please contact Kylie Stevens via kylie.stevens@safework.nsw.gov.au, Investigations & Enforcement.

Click Here to access the Role Description.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date

Thursday 18 September 2025 (9:59AM)

Employment details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industries: Administrative and Support Services

Careers at Department of Customer Service

We are committed to diversity and inclusion. If you require adjustments to participate in the selection process, please contact us.

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