Desktop Support Engineer

15 hours ago

Perth, Western Australia Professional Search Group Full time $60,000 - $90,000 per year

Job Description

The Company:

A prominent Perth-based Managed Service Provider (MSP) specialising in IT solutions seeks a highly communicative Desktop Support Engineer to join their team.

The Role:

Provide end-to-end support for clients, focusing on diagnosing hardware and software issues, setting up and maintaining devices, and delivering remote and on-site assistance. This role spans workshop repairs, data transfer, Microsoft 365 configuration, and supporting small business networks across a variety of environments.

Key Responsibilities:

  • Assemble and configure desktop PCs, including hardware installs, cable management, and system testing.
  • Diagnose and repair common laptop and desktop issues, including power faults, overheating, and failed components.
  • Carry out system builds with Windows installations, updates, and user customisation.
  • Provide support via remote access tools to resolve software and email issues.
  • Set up Microsoft 365 devices, including account access, MFA, licensing, and email configuration. Assist with mobile and desktop integration for apps like Teams, Outlook, and SharePoint.
  • Configure and deploy new laptops and desktops, handling user data transfers and system migrations.
  • Install protection agents and ensure security policies are in place on all devices before handover.
  • Investigate suspected security breaches, perform malware removal, and apply system hardening measures.
  • Run diagnostic and clean-up tools such as SFC and DISM to ensure system health and stability.
  • Communicate clearly with clients, explaining technical resolutions in everyday terms.
  • Provide hands-on support and user education during service interactions.
  • Maintain a helpful, professional attitude in both remote and face-to-face settings.
  • Log time accurately in service tickets and provide clear, detailed notes.
  • Follow internal procedures and actively contribute to team knowledge sharing.

Tools & Technologies:

  • Microsoft 365 (Exchange, Teams, Outlook, OneDrive)
  • Windows 10/11 and basic macOS support
  • ConnectWise (PSA), Unifi Controller, 3CX
  • Remote support tools (e.g. Iperius, TeamViewer)
  • Endpoint protection tools and DNS filtering platforms.

To Apply:

Please apply online or submit your resume to

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