Customer Relations

37 minutes ago

Macquarie Park New South Wales, Australia Allied Pinnacle Pty Limited Full time $60,000 - $90,000 per year

Allied Pinnacle is a leading milling, manufacturing and distributor of flour-based food products including bakery products, flour premixes and food ingredients supplied to our retail, foodservice and commercial customers. Our heritage encompasses more than 100 years of flour milling and food ingredient expertise.

We have a reputation for excellence in customer service, product supply, technical expertise, quality, and we focus on the safety and engagement of our employees. We are committed to building a great future by enhancing individual and team success, encouraging diversity, and supporting innovative thinking.

An opportunity currently exists for a Customer Relations & Data Analyst – Quality to join the team at our head office in Macquarie Park, on a full-time permanent basis. As the Customer Relations & Data Analyst – Quality, you'll play a pivotal role in managing customer feedback while driving data-led decision making across the business.

This role is ideal for someone who enjoys combining customer issue resolution, data analysis, and quality system insights to support continuous improvement across our FMCG operations.

Key accountabilities include:

  • Manage and resolve customer enquiries and product complaints.
  • Maintain accurate complaint records aligned to our Quality Management System.
  • Analyse customer feedback and quality data to identify patterns and root causes.
  • Develop dashboards and automated workflows using BI tools (Power BI, or similar).
  • Provide insights and KPI reporting to senior leadership.
  • Support continuous improvement initiatives across Quality and Operations.
  • Collaborate with cross-functional teams to drive preventative actions.
  • Support quality documentation and system processes as required.

The successful applicant will possess:

  • Tertiary qualifications in Data Analytics, Quality, Food Science, Business, or related field

    or demonstrated relevant experience.
  • Experience in FMCG, manufacturing or a fast-paced industry.
  • Strong data analysis capability (BI tools + Excel).
  • Experience in customer enquiry/complaint management.
  • Excellent communication skills, able to simplify insights for non-technical stakeholders.
  • High attention to detail and accuracy.
  • Ability to work in a dynamic environment with competing priorities.
  • Exposure to Quality, Food Safety or regulatory requirements (preferred).

What is in it for you:

  • Our culture is warm, friendly, and inclusive, and we encourage each other to bring our authentic selves to work.
  • Work/Life balance.
  • Access to Employee Assistance Program (EAP).

Living our Values:Act as One, Better Every day, Own It, Think Differently, and Enjoy the Ride.

You'll be part of a collaborative organisation that prioritises customer satisfaction, operational excellence, and continuous improvement. We champion safety, quality, sustainability, and our APCHAMP values in everything we do.

As we grow, we want people who grow with us — so if you're adaptable, curious, and love building high-performing teams, we'd love to meet you.

To apply, please follow the prompts.

We appreciate every application and will reach out to shortlisted candidates.

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