Pharmacy Customer Lead

• Location: Brisbane (Preferred) or Sydney
• Hybrid Working: 3 days onsite/ 2 days WFH
• Leadership opportunity

Opella, is the purest and third-largest player globally in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market. We have an unshakable belief in the power of self-care and the role it can play in creating a healthier society and a healthier planet. That's why we want to make self-care as simple as it should be by being consumer-led always, with science at our core.

Through our unique and balanced portfolio of more than 100 loved brands, including 15 global and local high-growth challengers such as
Telfast, Nature's Own, Cenovis & Ostelin
we deliver our mission: helping more than half a billion consumers worldwide take their health in their hands.

This mission is brought to life by an 11,000-strong team, 13 best-in-class manufacturing sites, and 4 specialized science and innovation development centers.

We are also proud to have been the first, large, pure consumer healthcare company to achieve B Corp certification with
Australia
in February 2025. Today, with 2/3rd of our business certified, we continue to make progress towards global certification.

Join us on our mission.
Health. In your hands.
About The Job
The
Pharmacy Customer Lead
is a Leadership role that brings together Pharmacy account management and Fiield execution, for end-to-end accountability of the Pharmacy channel and management of our New Zealand full service distributor.

Leading a large and diverse team, this position builds a culture of customer centricity from head office engagement all the way to store. By providing clarity of big picture strategy, focused choices and executional integration, this role is charged with accelerating the growth of this critical and exciting channel.

With 5 direct reports- 2 x National Business Managers for the Wholesalers and accounts, and 3 x Field managers leading territory managers across the country, cultural leadership and development is key

Main Responsibilities
Strategic Leadership:

• Lead the Community Pharmacy account and field teams in the development and execution of the community pharmacy channel strategy to exceed defined commercial objectives
• Identify market trends, opportunities, and risks to inform strategic decisions.
• Collaborate with cross-functional teams (Sales, Marketing, Regulatory, Supply Chain) to ensure cohesive execution.

Commercial And Channel Management

• Drive revenue growth and profitability across the independent pharmacy network.
• Lead commercial negotiations, pricing strategies, and promotional planning.
• Monitor channel performance metrics and adjust plans to meet targets.
• Own the forecast accuracy for the independent pharmacy channel, ensuring reliable demand projections.
• Partner with supply chain, finance, and sales teams to align forecasts with inventory and production planning.
• Management of NZ full service distributor

Customer and Stakeholder Engagement

• Lead the team in the creation of compelling Joint Business Plans that maximise growth and optimise return on investment for Opella.
• Lead the creation of meaningful partnerships across diverse customer and industry connections to represent Opella's interests and support future growth
• Act as a key liaison between field teams and head office functions.
• Partner with key internal stakeholders to drive customer centricity.

People Management:
Create and lead a high performing team.

• Lead, develop and grow a large team of salespeople across pharmacy account management and field execution to maximise impact for Opella's brands
• Drive a High Performing Culture within direct and indirect team
• Actively develop talent through targeted development plans and coaching
• Actively address emerging performance gaps in a timely manner

Health, Safety and Environment:
Cooperate with Management to:

• Provide the information, instruction, training and supervision necessary to ensure the health and safety of employees

About You
We believe that professionals with the following experience and skillsets are well-suited for this position:

Qualification

• Bachelor's degree in Business, Marketing, or related field

Experience

• Previous Leadership role held across Sales, Commercial strategy, Brand Management, or related within the FMCG industry (Senior Sales leadership plus cross functional experience is highly desired)
• Strong understanding of the Australian Pharmacy landscape OR Independent Wholesale, Petrol & Convenience Channel
• Proven track record in developing and implementing successful commercial strategies
• Proven track record of success in team development and building capability within commercial functions
• Demonstrated experience in forecasting, commercial planning, and stakeholder engagement at all levels

Skills

• Strong analytical skills with the ability to translate data into actionable insights
• Excellent leadership, communication, and stakeholder management abilities- both internal and external
• Exceptional negotiation and influencing abilities
• Strategic thinking with strong commercial acumen
• Results-oriented with a focus on execution excellence

Why us?
At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.

We Are Challengers.
We Are Dedicated To Making Self-care As Simple As It Should Be. That Starts With Our Culture. We Are Challengers By Nature, And This Is How We Do Things

All In Together:
We keep each other honest and have each other's backs.

Courageous:
We break boundaries and take thoughtful risks with creativity.

Outcome-Obsessed:
We are personally accountable, driving sustainable impact and results with integrity.

Radically Simple:
We strive to make things simple for us and simple for consumers, as it should be.

Join us on our mission. Health. In your hands.