Customer Relations Officer

2 days ago

Albury New South Wales, Australia Albury City Council Full time $60,000 - $80,000 per year

Working at AlburyCity is not just a job, you are connected to something much bigger.

Every position, every person, every department is here for our community and to make a difference to where we work, live and play. We are here to learn, to grown, to achieve and to create genuine connections within our community.

The Position

Our goal is to deliver outstanding customer service by constantly raising the bar, truly understanding what our customers need, and approaching every interaction with enthusiasm. We're driven to serve each customer with fast, responsive, and genuinely friendly support that makes every experience exceptional.

Tasks and responsibilities

  • Provide customer service excellence to our diverse community across our multi contact channels environment; being telephone, face to face & online.
  • Quickly identify our customers' needs and ensure the information provided is transparent, open and delivered in a timely manner in accordance with legislation and Council policies.
  • Maintain confidentiality of Council information obtained during your employment.
  • Perform a range of customer service tasks efficiently and simultaneously.
  • Participate in available opportunities for personal development including rotation between the call centre, counter & administration areas.

Qualifications and experience

  • Customer Service Training or equivalent relevant work experience.
  • Significant experience in a customer service role

Hours

Based on a 35 hour week, with actual days and times being Monday to Friday, 8.30am to 5pm, with an RDO in accordance with AlburyCity's RDO guidelines. 

Benefits

Live and work in a culture-rich location minutes from the Murray River, just a short drive to one of Victoria's best wine regions and with the ski fields so close you will be zooming down the mountains in under two hours.  

Our conditions of employment support equal opportunities and an ethical, diverse, and inclusive workplace. We also recognise and value your priorities beyond work. It's important to us that you have a sustainable work-life balance, so we offer flexible working arrangements, a nine-day fortnight for full-time staff, and a range of leave options and support programs.

AlburyCity is committed to being a child safe organisation by creating cultures, adopting strategies and taking action to empower children. We work hard to keep them safe from harm because child safety is everyone's responsibility.

This role closes on 30 November 2025. Should you require any further information for this role please email Maree Bice on  or call

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