Injury Recovery Advisor

Do you want to work for a values-based, emergency service organisation that puts the community at the centre of everything we do?

We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.

With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.

To learn more about the Country Fire Authority (CFA), we invite you to visit our About Us page.

About the Role

An exciting opportunity for an experienced Injury Recovery Advisor currently exists at CFA. You will effectively case manage a portfolio of CFA WorkCover & Volunteer compensation claims in a holistic, efficient and empathetic manner to achieve early injury recovery, return to work and appropriate compensation outcomes.

This rewarding position offers flexibility, with work from home arrangements and also flexible start and finish times. The CFA boasts a supportive team environment, and you will have the opportunity to work directly with and support volunteers. The role is unique in that there is a combination of employee claims and volunteer claims (self-funded compensation scheme) which will provide you with variety and opportunities for skills enhancement that is not available elsewhere.

This is a highly consultative and compliance driven role and the CFA requires expertise across the following:

• Effective communication both written and verbal with internal/external stakeholders.
• Exceptional attention to detail coupled with time management and negotiation skills.
• Ability to source information to accurately manage claims relating to return to work, capacity and occupational rehabilitation.
• Undertake all claims management activities in accordance with relevant legislative and regulatory requirements.
• Identify improvements in processes and develop strategies and systems to manage the workload.
• Review and maintain estimates of the cost of claims based on the strategy for each claim.
• Record information in the claims database and claim files and make effective use of the database to assist claim management.
• Provide accurate reporting and information management.

About You

• An industry related qualification or equivalent practical experience in the management of personal injury compensation claims.
• Excellent ability to work under pressure and prioritise work by systematically managing a volume caseload.
• Demonstrated ability to effectively communicate verbally and in writing to a diverse range of clients.
• Experience and ability in interpreting and applying policy, procedure, regulations and legislation.
• Excellent interpersonal skills with demonstrated ability to build relationships and negotiate/influence the actions and attitudes of external and internal stakeholders.
• Ability to work effectively both autonomously and within a team environment.

Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Growth Opportunities: Learning and development
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Healthy for Life programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways

Your Application

Click the 'apply' button to access our online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.

When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position.

Pre-employment Checks

Offers of employment will only be made to candidates who:

• Successfully complete Reference Checks, a National Police History Check, Working Rights Check and hold a valid Working with Children Check.

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, people with disabilities and culturally and linguistically diverse people are encouraged to apply.

Applications close: 11:59pm 13 October 2025.

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact