Centre Receptionist/Secretary

Job Title: Centre Receptionist/Secretary

Location: Strathfield Plaza, 11 The Boulevarde, Strathfield, NSW 2135. Level7

Job Type: Full-Time

Industry: Property Management

Reports To: Centre Manager

Overview:

We are currently seeking a proactive, professional, and customer-focused Centre Receptionist / Secretary to join our team at Strathfield Plaza. This position plays a pivotal role in supporting the day-to-day operations of the Centre Management team and delivering excellent service to tenants and visitors alike. Reporting directly to the Centre Manager, the Receptionist / Secretary will be the first point of contact at the Centre Management office. You will be responsible for a range of administrative duties including handling reception, managing tenant communications, assisting with leasing enquiries, maintaining insurance documentation, supporting financial processes, and ensuring the smooth flow of daily centre operations.

Key Responsibilities:

Reception & Administrative Duties

· Handle all general reception tasks including answering phones, attending to customer and tenant enquiries.

· Collect, open, date-stamp, and distribute incoming mail.

· File documentation for Centre Manager, Marketing Manager, and Operations Manager as directed.

· Maintain records in accordance with the Company's filing system.

Incident & Risk Reporting

· Complete Public Liability Incident Reports.

· Download CCTV footage for Head Office to forward to the insurance company.

Lost Property Management

· Maintain and update the Lost Property Book for all found items.

Financial & Tenant Records

· Receive and receipt tenants' rental payments and allocate to correct account codes.

· Chase monthly sales figures from each retailer and compile monthly sales spreadsheets (by the 12th of each month).

· Reconcile petty cash and submit reconciliation form, dockets, and approved session edit listing to Head Office.

· Collect and bank public telephone monies on the day of collection.

· Bank received cheques on the same day.

· Issue manual receipts for casual leasing payments.

Supplies & Documentation

· Order stationery supplies with Centre Manager approval.

· Maintain up-to-date Public Liability Insurance Certificates for tenants and contractors.

· Regularly update administration forms and after-hours contact lists.

Leasing & Events

· Manage enquiries for casual leasing and community events.

· Issue booking forms upon request.

Teamwork & Communication

· Collaborate with team members to meet objectives of the business plan.

· Maintain open and professional communication with colleagues.

· Participate in regular team meetings.

Risk Management

· Comply with Company procedures related to Workplace Health and Safety and Risk Management.

Staff Training and Development

· Attend ongoing training and development as requested by the Centre Manager.

· Maintain and improve market knowledge and relevant legislation.

Key Skills & Competencies:

· Previous experience in reception, admin, or customer service

· Excellent communication and organisational skills

· High attention to detail and accuracy in data handling

· Proficiency in property management software (e.g. Yardi)

· Ability to work independently and manage multiple deadlines and be a great culture fit.

· Intermediate MS Office skills (Excel, Word, Outlook)

· Professional, proactive, and team-oriented mindset

Limits of Authority

· The employee shall not without authority:

· Employ or dismiss any employees Commit, authorize or pay accounts without express approval from the Centre Manager.

· Involve Memocorp Australia Pty Ltd in legal proceedings.

· Grant salary or wage increases.