Electrical and Instrumentation Project Manager

2 weeks ago

Brisbane, Queensland, Australia Powertech Full time $90,000 - $120,000 per year

Powertech leads the way in Electrical Engineering Services, offering expert HV/LV and E&I design across industries including Mining, Oil & Gas, Utilities, Renewable Energy, Rail, and Defence. With a strong presence in Australia and Southeast Asia, we pride ourselves on being trusted partners to our clients, delivering excellence through innovation and technical mastery.

We are seeking an experienced and proactive Logistics Lead to oversee and coordinate our equipment support services. This role is pivotal in ensuring high-quality customer service, timely equipment dispatch and returns, and effective logistics management across our operations. The successful candidate will be the key point of contact for customers, service technicians, and internal stakeholders, helping drive efficiency and satisfaction in all equipment-related processes.

Key Responsibilities:


• Lead day-to-day customer support for equipment-related inquiries, bookings, and troubleshooting.


• Manage end-to-end logistics for equipment delivery, pickup, servicing, and returns.


• Coordinate with internal departments (sales, service, warehouse) to ensure accurate and timely fulfillment.


• Maintain accurate inventory records and track asset movements.


• Develop and implement standard operating procedures (SOPs) for logistics and support processes.


• Monitor and improve customer satisfaction through responsive and solution focused service.


• Liaise with transport providers to optimise delivery schedules and cost-effectiveness.


• Ensure compliance with all relevant safety and handling procedures.


• Prepare regular reports on logistics performance, inventory status, and customer support KPIs

Key Skills & Experience:


• Proven experience in customer support and/or logistics coordination, preferably in the High Voltage Test Equipment or instrumental sector.


• Strong organisational and multitasking abilities.


• Excellent communication skills – verbal and written.


• Problem-solving mindset with a customer-first approach.


• Proficiency with logistics and CRM software Power Apps and Pipeliner.


• Knowledge of warehouse or asset management systems is a plus.


• Leadership experience or team supervision capabilities preferred.


• Current driver's license and forklift license (desirable but not essential)

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