Clinic Coordinator

Fixed-term (2 year) full-time opportunity available for a Clinic Coordinator in the Clinical Trials Unit.Competitive remuneration in line with the Support Services Agreement. Access to salary packaging via Maxxia to maximise your take home pay. Salary based on relevant experience and qualifications.Be part of a university-owned, innovative, academically integrated healthcare organisation where professional development, ongoing education, and career progression are supported and encouraged.The Role Macquarie University Health currently has an exciting opportunity for an experienced Clinic Coordinator to join our Clinical Trials Unit. As Clinic Coordinator, you will play a central role in ensuring the smooth, efficient, and patient-focused operation of the clinic, supporting clinicians, managing administrative processes, and coordinating patient care throughout the clinical trial process. In this role, you will:Manage the daily business and administrative operations of the clinic to ensure efficiency and patient-centred care.Coordinate patient appointments, manage patient flow during clinic sessions, and respond to enquiries from patients and medical practitioners.Ensure accurate data entry of patient information into the patient management system while maintaining confidentiality and privacy.Organise patient surgical/hospital quotes and assist clinicians in managing inpatient hospital work.Ensure patients are billed correctly and receive receipts in a timely manner.Prepare regular reports on clinic performance and respond to ad hoc reporting requests.Manage and resolve patient complaints and feedback in collaboration with the Senior Manager Clinics.Liaise with other clinics, hospitals, and allied health professionals to ensure comprehensive patient coordination.This position offers the opportunity to contribute to cutting-edge clinical trials and work in a supportive, academically integrated environment committed to excellence in patient care and research. Join us in providing exceptional perioperative care and make a tangible impact on patients' quality of life Why Join Us You'll play a key role in shaping the future of integrated healthcare in Australia. You'll join a supportive, collaborative team that is committed to delivering innovative, patient-centred care backed by world-class research and teaching. Macquarie University Health is Australia's first fully integrated academic health sciences precinct, uniting the Macquarie University Hospital and MQ Health Clinics, with the Faculty of Medicine, Health and Human Sciences. Our mission is to deliver person-centred, high-quality, academically integrated healthcare that improves patient outcomes, enhances student learning, and drives impactful research. At Macquarie University Health we unite the best clinicians, with world renowned researchers and clinical educators to lead the development of health and medical education and practice in Australia. We are celebrating our 15 year anniversary. Founded to advance the tripartite missions of clinical care, learning and research, we are bold and ambitious in our pursuit of patient-centred excellence. Just 15km from Sydney's CBD and easily accessible by metro, our Wallumattagal Campus in Macquarie Park offers a vibrant and inspiring place to work-right in one of the world's greatest cities. We offer fantastic range of Employee Benefits including:Salary sacrifice options and excellent salary packaging benefits (including venue hire, meals, entertainment and novated leasing) so you have great potential to maximise your income working for usPost graduate study and ongoing education support through scholarship programsMacquarie University Childcare at a reduced staff rateExtensive Macquarie University facilities including sporting facilities, gym and poolTo Apply To be considered for this position, you will demonstrate the below requirements in your CV and a 1-2 page cover letter:Previous experience working in a medical practice or clinical trials setting.Excellent organisational and time management skills, with the ability to supervise staff and prioritise workloads.Demonstrated experience using electronic practice management systems (e.g., Genie or Best Practice) and proficiency with Microsoft Office applications.Knowledge of medical terminology and understanding of Australian health insurance schemes and patient billing arrangements.Strong customer service, interpersonal, and conflict resolution skills, maintaining confidentiality and professionalism at all times.Demonstrated ability to take initiative, problem-solve, and implement continuous improvement strategies.Experience working collaboratively in a multidisciplinary team to achieve shared goals.Commitment to uphold and be a steward of the Mission, Vision, and Values of Macquarie University HealthRole specific conditions Note: This position requires you to comply with occupational screening, assessment and vaccinations in line with Macquarie University Health requirements. You will have to satisfy Macquarie University Health that you meet all background checks (including criminal record and qualification checks). Checks that will be conducted include:Working with Children Check Clearance for NSWImmunisation ChecksCriminal History Check**Please note: We will be reviewing applications and conducting interviews on a rolling basis. Please note, the advertisement may close earlier than the stated deadline if the position is filled.** **Please note this position is only open to Australian citizens, permanent residents and those currently residing in Australia with full working rights.** General Enquiries: Please contact Talent Acquisition Consultant, Bill Egarchos at Application Close: Sunday, 16th November 2025, 11:59pmIf you're already part of the Macquarie Group (MQ University, , MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.A Place Where You BelongAt Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework. Learn MoreDiscover the unique career opportunities we can offer by visiting our Careers Page.