Customer Support Representative

9 hours ago

Perth, Western Australia Data#3 Limited Full time $60,000 - $80,000 per year
  • Work for an Australian HRD Employer of Choice winner for 10 years in a row
  • Join a forward-thinking organisation that values new ideas and innovation.
  • Established professional development programs

Join Data#3 as a Customer Support Representative, where you'll play a crucial role in delivering outstanding service and support to our technology clients.

In this full-time hybrid role (minimum 2 days in the office) based in Perth, you'll provide expert assistance, streamline processes, and collaborate with internal teams to ensure a smooth customer experience. If you're passionate about problem-solving, customer satisfaction, and working in a fast-paced tech environment, we'd love to hear from you

Who is Data#3?

Listed in 1997, Data#3 is now an ASX200 listed company reporting gross sales of $2.8 billion in the 2024 financial year. Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji.

Voted HRD's Employer of Choice for the last 9 years and named one of Australia's Best Workplaces in Technology by Great Place To Work in 2024, Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART). These values are integral to the way Data#3 works internally and externally with our customer.

In this role you will:

  • Partner with Account Executives to support customer success through quotes, proposals, and tailored solutions
  • Manage customer and vendor relationships through responsive email and phone communication and apply proactive problem-solving
  • Drive operational excellence through accurate pricing, reporting, and order management, while working to strict SLAs
  • Coordinate with multiple stakeholders to ensure customer satisfaction and timely delivery
  • Support business development through administrative excellence and event coordination
  • Manage customer portal pricing and maintain stock levels

About You

  • 2+ years' experience in technology sales support or customer service
  • A strong verbal and written communicator
  • Able to work in a team and also manage your own workload
  • Strong proficiency in Microsoft Office, particularly Excel and Word
  • Proven track record of building positive customer relationships
  • Sharp attention to detail and excellent organizational skills
  • Self-motivated, proactive with a positive work attitude, and able to pick up new information quickly
  • Experience in IT product administration and vendor management

This role offers the opportunity to grow your career in the technology sector while working with a respected industry leader. You'll be part of a dynamic team that values initiative, customer focus, and professional growth.

At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.

Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.

REF: SACA113293

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