Customer Service Representative

7 days ago

Perth, Western Australia Opteon Full time $60,000 - $90,000 per year

About us: 

Opteon is an international provider of valuations, advisory and specialist property services in the Australian, New Zealand and US market. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting period of growth and change, positioning the company as one of the most prominent property services providers.  Our future growth strategy is for organic growth, diversification, and international expansion. 

About The Role:

This remote Customer Service Representative (CSR) role sits within the national Customer team and operates within a structured contact centre environment. The CSR works closely with customers, brokers, lenders, and valuers to progress valuation jobs through to completion.

The Customer Service Representative will be responsible for delivering an excellent client experience in our fast-paced environment by:

  • Managing enquiries received via 1300 number, email, and integrated platforms

  • Resolving queries at first contact using sound judgment and process knowledge

  • Progressing valuation jobs through effective coordination and task management

  • Communicating clearly, empathetically, and professionally

  • Supporting a culture of accountability, continuous improvement, and quality service

What sets you apart from the rest:

You're someone who brings both professionalism and initiative to a service-focused role. You enjoy solving problems efficiently and getting the details right.

To be successful in this role, you will demonstrate:

  • Experience in customer service or contact centre environments

  • Strong verbal and written communication skills, with a professional and empathetic tone

  • Confidence navigating multiple systems and the ability to learn new technologies quickly

  • Effective problem-solving skills and the judgment to make decisions within defined processes

  • High attention to detail and a methodical approach to task and workflow management

  • A willingness to learn industry knowledge through structured training and ongoing coaching

  • A team-oriented mindset and commitment to delivering quality outcomes for clients and stakeholders

What we offer:

  • Structured two-week induction training, with ongoing coaching and development plans

  • Flexibility to work from home

  • Corporate health insurance discount

  • Market leading valuations IT system

  • Novated leasing options

  • Wellbeing initiatives including EAP services 

  • Opportunity for future employee shareholding

Opteon is committed to cultivating and preserving a culture of inclusion and connectedness, where employees are embraced for their unique qualities and valued for their contributions. We encourage applications from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community and people from culturally diverse backgrounds, including First Nations People.

How to apply: 

Please apply for this position by submitting your application online including your resume and a covering letter. 

#LI-hybrid

  • Customer Service Representative

    4 weeks ago

    Perth, Western Australia Bankwest Part time

    OverviewBankwest, Perth, Western Australia, Australia. Join to apply for the Customer Service Representative - Fraud Detection - Part time role at .Bankwest Perth, Western Australia, Australia. Join to apply for the Customer Service Representative - Fraud Detection - Part time role at Bankwest.Due to growth in our GFMS team, we are looking now for part-time...

  • Customer Service Representative

    4 weeks ago

    Perth, Western Australia Bankwest Part time

    OverviewBankwest, Perth, Western Australia, Australia. Join to apply for the Customer Service Representative - Fraud Detection - Part time role at .Bankwest Perth, Western Australia, Australia. Join to apply for the Customer Service Representative - Fraud Detection - Part time role at Bankwest.Due to growth in our GFMS team, we are looking now for part-time...

  • Customer Service Representative

    2 hours ago

    Perth, Western Australia Switch Cars Full time $104,000 - $130,878 per year

    About the role We are looking for a dedicated and customer-focused Customer Service Representative to join our team at SwitchCars in Welshpool, WA. In this full-time role, you will be the first point of contact for our valued customers, providing exceptional service and support to enhance their experience with our company.What you'll be doingRespond to...

  • Customer Service Representative

    4 weeks ago

    Perth, Western Australia Probe Group Full time

    OverviewJoin to apply for the Customer Service Representative role at Probe Group2 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.About the roleWe're on the lookout for multiple Customer Service Representatives to join our Contact Centre on a Full-Time basis who understand that every interaction can...

  • Customer Service Representative

    4 weeks ago

    Perth, Western Australia ArcTree Advisory Full time

    Join to apply for the Customer Service Representative - WA role at ArcTree AdvisoryOverviewLooking to build a long-term career in sales? This is your chance to start in a customer service role, gain in-depth knowledge of the products and business, and work your way up within a global industry leader. Our client is seeking two Customer Service Representatives...

  • Customer Service Representative

    4 weeks ago

    Perth, Western Australia ArcTree Advisory Full time

    Join to apply for the Customer Service Representative - WA role at ArcTree Advisory Overview Looking to build a long-term career in sales? This is your chance to start in a customer service role, gain in-depth knowledge of the products and business, and work your way up within a global industry leader. Our client is seeking two Customer Service...

  • Customer Service Representative

    3 weeks ago

    Perth, Western Australia Auto Parts Group Full time

    Join to apply for the Customer Service Representative role at Auto Parts GroupAbout Auto Parts Group (APG)At Auto Parts Group (APG), we aim to be Australia's top independent supplier of genuine and aftermarket automotive parts, providing our customers with a "Real Advantage."APG is part of GPC Asia Pacific, a leading supplier of industrial and automotive...

  • Customer Service Representative

    3 weeks ago

    Perth, Western Australia Auto Parts Group Full time

    Join to apply for the Customer Service Representative role at Auto Parts Group About Auto Parts Group (APG) At Auto Parts Group (APG), we aim to be Australia's top independent supplier of genuine and aftermarket automotive parts, providing our customers with a "Real Advantage." APG is part of GPC Asia Pacific, a leading supplier of industrial and...

  • Customer Service Representative

    7 days ago

    Perth, Western Australia Opteon Full time $60,000 - $80,000 per year

    About us:Opteon is an international provider of valuations, advisory and specialist property services in the Australian, New Zealand and US market. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting...

  • Customer Service Representative

    4 weeks ago

    Perth, Western Australia enerpac Full time

    OverviewAbout Enerpac Tool GroupEnerpac Tool Group is a premier industrial tools and services company serving a broad and diverse set of customers in more than 25 countries. The Company's businesses are global leaders in high pressure hydraulic tools, controlled force products and solutions for precise positioning of heavy loads that help customers safely...