Customer Service Representative
1 week ago
About us:
Opteon is an international provider of valuations, advisory and specialist property services in the Australian, New Zealand and US market. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting period of growth and change, positioning the company as one of the most prominent property services providers. Our future growth strategy is for organic growth, diversification, and international expansion.
About The Role:
This remote Customer Service Representative (CSR) role sits within the national Customer team and operates within a structured contact centre environment. The CSR works closely with customers, brokers, lenders, and valuers to progress valuation jobs through to completion.
The Customer Service Representative will be responsible for delivering an excellent client experience in our fast-paced environment by:
Managing enquiries received via 1300 number, email, and integrated platforms
Resolving queries at first contact using sound judgment and process knowledge
Progressing valuation jobs through effective coordination and task management
Communicating clearly, empathetically, and professionally
Supporting a culture of accountability, continuous improvement, and quality service
What sets you apart from the rest:
You're someone who brings both professionalism and initiative to a service-focused role. You enjoy solving problems efficiently and getting the details right.
To be successful in this role, you will demonstrate:
Experience in customer service or contact centre environments
Strong verbal and written communication skills, with a professional and empathetic tone
Confidence navigating multiple systems and the ability to learn new technologies quickly
Effective problem-solving skills and the judgment to make decisions within defined processes
High attention to detail and a methodical approach to task and workflow management
A willingness to learn industry knowledge through structured training and ongoing coaching
A team-oriented mindset and commitment to delivering quality outcomes for clients and stakeholders
What we offer:
Structured two-week induction training, with ongoing coaching and development plans
Flexibility to work from home
Corporate health insurance discount
Market leading valuations IT system
Novated leasing options
Wellbeing initiatives including EAP services
Opportunity for future employee shareholding
Opteon is committed to cultivating and preserving a culture of inclusion and connectedness, where employees are embraced for their unique qualities and valued for their contributions. We encourage applications from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community and people from culturally diverse backgrounds, including First Nations People.
How to apply:
Please apply for this position by submitting your application online including your resume and a covering letter.
#LI-hybrid
-
Customer Service Representative
3 days ago
Perth, Western Australia Switch Cars Full time $104,000 - $130,878 per yearAbout the role We are looking for a dedicated and customer-focused Customer Service Representative to join our team at SwitchCars in Welshpool, WA. In this full-time role, you will be the first point of contact for our valued customers, providing exceptional service and support to enhance their experience with our company.What you'll be doingRespond to...
-
Customer Service Representative
1 week ago
Perth, Western Australia Opteon Full time $60,000 - $80,000 per yearAbout us:Opteon is an international provider of valuations, advisory and specialist property services in the Australian, New Zealand and US market. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting...
-
Customer Service Representative
3 days ago
Perth, Western Australia Enerpac Tool Group Corporation Full time $60,000 - $90,000 per yearOverviewAbout Enerpac Tool GroupEnerpac Tool Group is a premier industrial tools and services company serving a broad and diverse set of customers in more than 25 countries. The Company's businesses are global leaders in high pressure hydraulic tools, controlled force products and solutions for precise positioning of heavy loads that help customers safely...
-
Customer Service Representative
4 days ago
Perth, Western Australia Aussie Fluid Power Full time $60,000 - $80,000 per yearAbout the OpportunityAre you looking to develop your career in a supportive, team-based environment?Due to an internal promotion, we're seeking an energetic Customer Service Representative to join our dynamic team located in North Coogee.In this role you will be responsible for delivering exceptional customer service via phone and email, ensuring a positive...
-
Customer Service Representative
4 days ago
Perth, Western Australia Compasscorp Pty Ltd Full time $104,000 - $130,878 per yearDeliver Quality Cars. Represent Compass. Help Keep Customers Moving.We're looking for reliable, customer-focused drivers to join our team. You'll deliver and collect vehicles, ensure they're spotless, and create a great handover experience — all while helping customers get back on the road after an accident.About CompassSince 2001, Compass has been the...
-
Customer Service Representative
6 days ago
Perth, Western Australia Alinta Energy Full time $50,000 - $80,000 per yearFull time permanent role based in our Perth officeAttractive hybrid work model | Energy Discounts |Career Growth OpportunitiesAlinta Energy is one of Australia's biggest energy retailers, generators and developers with over 1.1 million customers. Australia's energy system is undergoing the biggest transformation in its history and we're right there with it....
-
Customer Service Representative
21 hours ago
Perth, Western Australia Zippy Group Pty. Ltd. Full time $104,000 - $130,878 per yearZippy Rentals Forrestdale Branch and Rockingham BranchWe are looking for a Customer Service superstarHours: Monday to Friday 8:00am–5:00pm | Saturday 7:00am–12:00pmOne day off during the week with Saturday shift alternating two on, one off.We're looking for a motivated and reliable team member to join our fun, fast-paced vehicle hire company This is a...
-
Customer Service Representative
2 days ago
Perth, Western Australia VetPartners Australia and New Zealand Full time $45,000 - $60,000 per yearDescriptionWe are a group of Vet Clinics that operate under a few different names, but are all part of the VetPartners family, and every one of our clinics takes pride in connecting with the local community, putting the health and happiness of pets first. So no matter where you happen to be currently, or if you find yourself moving, you can find the same...
-
Customer Growth Representative
19 hours ago
Perth, Western Australia Alinta Energy Full time $60,000 - $80,000 per yearFull time permanent role based in our Perth officeAttractive hybrid work model | Energy Discounts |Career Growth OpportunitiesAlinta Energy is one of Australia's biggest energy retailers, generators and developers with over 1.1 million customers. Australia's energy system is undergoing the biggest transformation in its history and we're right there with it....
-
Admin & Customer Service
5 days ago
Perth, Western Australia Barbaro Butchers Full time $40,000 - $60,000 per yearBarbaro Smallgoods are a Proud, Western Australian Family Owned & Operated business located in WangaraWe are currently seeking an Admin/Customer Service Representative for our Growing team.The ideal candidate will have a can-do attitude and be proactive in developing relationships with Customers, Suppliers & Team members to ensure smooth operation and...
