Supervisor Service Operations

1 day ago

Bella Vista, New South Wales, Australia Vertiv (Australia) Pty. Ltd. Full time $100,000 - $120,000 per year

Vertiv is seeking to add a Power Supervisor Service Operations to our high performing NSW team

Who we are:

Nearly all aspects of our lives involve the use of technology. It's how we work, play & do anything in between. This connectivity or use of data is built into the very fabric of our society. It's vital to human progress.

Vertiv believes there's a better way to meet this accelerating demand for data — one driven by passion & innovation.

As industry experts & Architects of Continuity, we collaborate with our customers to envision & build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, & services, to ensure our customers' vital applications run continuously, perform optimally & scale with business needs.

Why Join Vertiv?

  • Meaningful & Fulfilling Work
  • Collaborative Culture
  • Global Career Opportunities
  • Inspiring & Caring Leaders in the industry
  • Recharge Your Potential
  • Insurance & Leave Benefits

Salary & Perks:

  • Base + Super + Bonus + Car
  • Free On-site Parking
  • Office in Bella Vista

Responsibilities:

Administration / Planning & Reporting

  • Provide quotes for small works, T&M, installations and start-ups
  • Collate paperwork, verify status and deliver all warranty returns to admin staff for processing
  • Support field personnel in the execution of their administrative task
  • Prepare and provide reports as requested by management
  • Ensure timesheets are entered in the system correctly.
  • Ensure leave applications are in order and support documentation are attached if necessary e.g: medical certificate

Management of Team

  • Coordinate and schedule the general duties of power staff and subcontractors
  • Ensure Customer Engineers are equipped with calibrated tools, personal protective equipment and appropriate documentation
  • Respond to customer requests for minor quotation or service advice within a timely manner.
  • Respond within 24 hours to any staff initiated "Client follow-up" requisitions for additional work.
  • Assist Customer Engineers with complex technical problems
  • Carry the after-hours escalation pager each alternate week with the Field/Project Supervisor, monitor and provide assistance to Customer Engineers who are on call
  • Carry out Customer Engineer audits as required by company policy.

WHS, Environment and Quality

  • Take all necessary steps to ensure OH&S requirements are adhered to.
  • Ensure adequate PPE is provided
  • Report all incident / injury on time

Requirements:

  • Electrical or Electronics Trade qualification
  • Supervisory/management qualification
  • Interpersonal and relationship management skills
  • Communication skills and commercial acumen
  • Proficiency in Microsoft Office applications
  • Proven track record within the power industry managing a field service team

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