Operations Manager – Direct Care

2 days ago

Bella Vista, New South Wales, Australia Care Connect Ltd Full time $90,000 - $120,000 per year

Operations Manager – Direct Care Services

Do you want to have a positive impact on increasing our Home Care workforce?

About the role

The Operations Manager will oversee the delivery of high-quality client services, ensuring that Care Connect's Direct Care Operations run smoothly and efficiently while meeting organisational goals. This role is also responsible for scaling up direct care service hours and meeting other nominated KPIs / targets including staff FTE, staff mix and staff turnover.

This is a full-time permanent role, which will involve overseeing delivery of high-quality client services, leading a dedicated team and ensuring that Care Connect's Direct Care Services run smoothly.

Key areas of focus for the Operations Manager include:

  • Operations
  • Team leadership
  • Financials
  • Project participation
  • Health, safety, security, quality and risk management

About you

To be successful in the Operations Manager role, you will be able to meet the following requirements:

  • Deep experience in the operations of a Home Care business (aged care and/or disability)
  • Ability to learn quickly and adapt to changing business environments
  • Strong focus on delivering quality solutions for the client and other key stakeholders
  • Proven leadership skills and the ability to nurture a cohesive team
  • Knowledge of relevant legislation and the ability to within a legislative framework
  • Excellent interpersonal and communication skills
  • Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport
  • Strong attention to detail and accuracy by being thorough, methodical and systematic
  • Strong data and analytical skills

Qualifications – the specific qualifications and business experience need for the role

  • In the absence of a completed qualification, a minimum of 3 years' experience in a related field and in leadership

To be considered for this role you must have full Australian working rights, current Police & Working with Children Checks – we can arrange police checks for successful candidates. Our selection process also includes psychometric assessment.

What's in it for you?

  • Salary Packaging: Maximise your take-home pay with generous not-for-profit benefits.
  • Flexibility: Enjoy hybrid work options and a supportive team culture.
  • Growth & Development: Access ongoing training and career development opportunities.
  • Wellbeing Support: Benefit from our Employee Assistance Program, discounted health insurance, and wellness products.

How to Apply

If you're ready to make a difference, click Apply Now and submit your resume. We'll keep you updated throughout the process. To request a position description or for a confidential discussion, please contact Karen Hemsley – Talent Acquisition lead at

We understand the benefits that a diverse workforce brings to our diverse community of clients. Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community including: First Nations peoples, people with culturally & linguistically diverse backgrounds, LGBTQI+, mature aged and people living with disability.

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