Operations Manager – Direct Care

12 hours ago

Bella Vista, New South Wales, Australia Care Connect Ltd Full time $90,000 - $120,000 per year

Operations Manager – Direct Care Services

Do you want to have a positive impact on increasing our Home Care workforce?

About the role

The Operations Manager will oversee the delivery of high-quality client services, ensuring that Care Connect's Direct Care Operations run smoothly and efficiently while meeting organisational goals. This role is also responsible for scaling up direct care service hours and meeting other nominated KPIs / targets including staff FTE, staff mix and staff turnover.

This is a full-time permanent role, which will involve overseeing delivery of high-quality client services, leading a dedicated team and ensuring that Care Connect's Direct Care Services run smoothly.

Key areas of focus for the Operations Manager include:

  • Operations
  • Team leadership
  • Financials
  • Project participation
  • Health, safety, security, quality and risk management

About you

To be successful in the Operations Manager role, you will be able to meet the following requirements:

  • Deep experience in the operations of a Home Care business (aged care and/or disability)
  • Ability to learn quickly and adapt to changing business environments
  • Strong focus on delivering quality solutions for the client and other key stakeholders
  • Proven leadership skills and the ability to nurture a cohesive team
  • Knowledge of relevant legislation and the ability to within a legislative framework
  • Excellent interpersonal and communication skills
  • Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport
  • Strong attention to detail and accuracy by being thorough, methodical and systematic
  • Strong data and analytical skills

Qualifications – the specific qualifications and business experience need for the role

  • In the absence of a completed qualification, a minimum of 3 years' experience in a related field and in leadership

To be considered for this role you must have full Australian working rights, current Police & Working with Children Checks – we can arrange police checks for successful candidates. Our selection process also includes psychometric assessment.

What's in it for you?

  • Salary Packaging: Maximise your take-home pay with generous not-for-profit benefits.
  • Flexibility: Enjoy hybrid work options and a supportive team culture.
  • Growth & Development: Access ongoing training and career development opportunities.
  • Wellbeing Support: Benefit from our Employee Assistance Program, discounted health insurance, and wellness products.

How to Apply

If you're ready to make a difference, click Apply Now and submit your resume. We'll keep you updated throughout the process. To request a position description or for a confidential discussion, please contact Karen Hemsley – Talent Acquisition lead at

We understand the benefits that a diverse workforce brings to our diverse community of clients. Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community including: First Nations peoples, people with culturally & linguistically diverse backgrounds, LGBTQI+, mature aged and people living with disability.

  • Operations Manager – Direct Care

    10 hours ago

    Bella Vista, New South Wales, Australia Care Connect Full time $80,000 - $120,000 per year

    Posted: 16/09/2025Closing Date: 14/10/2025Job Type: 1. Permanent - Full TimeLocation: Bella VistaJob Category: Direct CareJob DescriptionOperations Manager – Direct Care ServicesDo you want to have a positive impact on increasing our Home Care workforce?About the roleThe Operations Manager will oversee the delivery of high-quality client services, ensuring...

  • Restorative Care Partner

    2 weeks ago

    Bella Vista, New South Wales, Australia Care Connect Full time $90,000 - $120,000 per year

    Posted: 15/08/2025Closing Date: 13/09/2025Job Type: 1. Permanent - Full TimeLocation: Bella VistaJob Category: Care OperationsJob DescriptionCare Connect is entering a very exciting period of growth & change and we are inviting applications from dynamic, innovative clinicians from Allied Health, or Registered Nurses to join us as we grow.The Restorative Care...

  • Home Care Support Worker

    2 weeks ago

    Bella Vista, New South Wales, Australia Care Connect Full time $104,000 - $130,878 per year

    Posted: 04/09/2025Closing Date: 03/10/2025Salary: $ $42.27Job Type: 5. CasualLocation: Bella VistaJob Category: Direct CareJob DescriptionDo you want to have a positive impact on people's lives in the community?Care Connect is seeking dedicated, female* Home Care Support Workers to provide in-home support to our clients in Randwick & surrounding areas.About...

  • Case Manager OHC

    2 weeks ago

    Bella Vista, New South Wales, Australia Care Connect Full time $95,000 - $100,000 per year

    Posted: 13/08/2025Closing Date: 02/09/2025Salary: $95, $100,000.00Job Type: 3. Maximum Term - Full TimeLocation: Bella VistaJob Category: Care OperationsCare Connect are seeking an experienced & driven Care Manager to join our Out of Hospital Care team.Job DescriptionAbout us…Care Connect Life, made easierAn industry-leading and dynamic Care provider, Care...

  • Allocations and Service Coordinator

    2 weeks ago

    Bella Vista, New South Wales, Australia Care Connect Full time $60,000 - $80,000 per year

    Posted: 03/09/2025Closing Date: 02/10/2025Job Type: 3. Maximum Term - Full TimeLocation: Bella VistaJob Category: Direct CareJob DescriptionDo you want to make a real difference in people's lives?At Care Connect, we're looking for a dedicated and detail-oriented Allocations and Service Coordinator to join our Direct Care Services team. This is a rewarding...

  • Assistant Operations Manager

    12 hours ago

    Bella Vista, New South Wales, Australia Silverchain Full time $120,000 - $180,000 per year

    Job DescriptionAre you a proactive and people-focused leader with a passion for community care? Do you enjoy mentoring teams, managing projects, and making sure policies and procedures are not just followed, but continuously improved?We're looking for an experienced leader to join our CHSP Assessment team in a full-time permanent role, based in Bella Vista,...

  • Assistant Operations Manager

    3 days ago

    Bella Vista, New South Wales, Australia Silverchain Full time $80,000 - $120,000 per year

    Job Description Are you a proactive and people-focused leader with a passion for community care? Do you enjoy mentoring teams, managing projects, and making sure policies and procedures are not just followed, but continuously improved? We're looking for an experienced leader to join our CHSP Assessment team in a full-time permanent role, based in Bella...

  • Home Support Worker

    2 weeks ago

    Bella Vista, New South Wales, Australia Care Connect Full time $60,000 - $90,000 per year

    Posted: 01/09/2025Closing Date: 01/10/2025Salary: $ $42.27Job Type: 5. CasualLocation: Bella VistaJob Category: Direct CareJob DescriptionDo you want to have a positive impact on people's lives in the community?Care Connect is seeking dedicated, female* Home Care Support Workers to provide in-home support to our clients in Mona Vale & surrounding areas.About...

  • Service Coordinator CHSP

    2 weeks ago

    Bella Vista, New South Wales, Australia Care Connect Full time $76,376 per year

    Posted: 14/08/2025Closing Date: 18/09/2025Salary: $75, $77,000.00Job Type: 3. Maximum Term - Full TimeLocation: Bella VistaJob Category: Care OperationsJob DescriptionCare Connect Life, made easierAn industry-leading and dynamic Care provider, Care Connect is proudly a not-for-profit, approved Home Care Package provider that understands how important it is...

  • Community Engagement Officer

    2 weeks ago

    Bella Vista, New South Wales, Australia Care Connect Full time $90,000 - $120,000 per year

    Posted: 15/08/2025Closing Date: 13/09/2025Job Type: 1. Permanent - Full TimeLocation: Bella VistaJob Category: Care OperationsJob DescriptionWe are excited to announce this newly created role of Community Engagement Officer, designed to strengthen our connections with the community, enhance awareness of our services, and build lasting relationships with...