Clinical Support Specialist-Allograft

2 weeks ago

Sydney, New South Wales, Australia Australian Biotechnologies Full time $90,000 - $120,000 per year

At Australian Biotechnologies, a company of EBOS MedTech, are proud to be Australia's leading manufacturer of allograft implants, honouring the gift of donation and improving the wellbeing of patients nationwide. Our products support a wide range of surgical procedures, helping clinicians deliver the best possible outcomes for patients.

Australian Biotechnologies is guided by a set of values; we demonstrate integrity by encouraging teamwork, we value relationships by showing respect and honouring customers and staff, we value performance by embracing safety, quality and innovation. These values define who we are and how we work. We encourage and support our employees to live these values every day, and we offer a range of benefits to help you thrive, including

  • Weekly staff wellness program.
  • Health Insurance and gym discounts.
  • On-site parking.
  • Career opportunities to grow and develop.
  • Rewarding job where you can make a difference by enhancing the lives of others.

The Opportunity

This fixed term contract role based in NSW and headquartered in Frenchs Forest presents a fantastic opportunity to join a leading medical device company where you will be well supported in learning the business and our products to perform at your best. In this role you will be involved in the attendance and overseeing of clinical cases in hospitals and building relationships with our key customers and the nursing staff. You will be joining a small and collaborative team and will ideally suit someone with a nursing background who is keen to move across to the medical device industry and grow their career.

Key Responsibilities 

  • Provide clinical support within operating theatres at the request of AusBio BDMs, and channel support partners, for Orthopaedics, Spine, OMF & Plastics, Urogynae and any new specialties.
  • Formally, feedback to the BDMs any relevant information gained from your hospital visits that relate to surgeon preference and competitive activity
  • Establish, develop and maintain relationships with hospitals.
  • Act as the primary point of contact for customer queries and requests and collaborate to ensure queries and requests are dealt with in a timely manner.
  • Conduct in-services in designated territory in response to hospital specific strategic needs and requests.
  • Work with the various departments to assist with any consignment and inventory management.
  • Domestic travel required to SA and ACT shared amongst staff. Approximately 2-3 days once every couple of months.

Experience & Qualifications

  • 2 years + in accounts and/or clients relationship management positions or equivalent.
  • Registered or enrolled nurse with experience in operating theatre and hospital environments.

We are part of EBOS MedTech, which operates in nine countries through its portfolio of companies; Australian Biotechnologies (allograft manufacturing), Cryomed Aesthetics (aesthetic technologies), LifeHealthcare (ANZ medical device distribution), and Transmedic (medical distribution across SE Asia and Hong Kong).

Across all these businesses, we are united by a shared value: Connect. It shapes how we build strong relationships, share knowledge, and work together to deliver better outcomes for our customers, our people, and the communities we serve.

This role based at Frenchs Forest, presents a fantastic opportunity to be part of a high-performing team and make a meaningful difference every day.

If this sounds like something you want to be part of, apply now and be part of EBOS MedTech and its portfolio of companies that are changing lives together, starting with you.

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