ICT Technical Support Officer

Indigo (formally Independent Living Centre WA) is a leading provider of Assistive technology (devices and equipment), home modifications, therapy and professional education. We provide tailored allied health and AT solutions to people with disability, seniors, carers, health professionals and educators. Through our customer-centric services we aim to achieve greater independence and inclusion for all.

As part of Digital Services team, you will work across the business supporting users at two Perth metro sites. Having a cloud and mobile-first approach, we are looking for an ICT professional with an excellent customer service that loves working with people and keen to learn and work with new technologies. Our Digital Services team is focused on empowering our staff with great technology and bringing to life our companies core values of Passion, Integrity, Creativity and Together. If you want to join a team that is progressive, high performing and supportive then look no further

Reporting to the ICT Operations team lead and working closely with the team members within Digital Services, you will be responsible for supporting users on a day-to-day basis and managing Service Desk tickets. You will be encouraged to contribute to various projects to achieve Indigo/ILA cloud first based platform which are in line with our strategic direction.

• Provide ICT technical support
• Set up accounts for new users within Azure.
• Troubleshoot hardware and software errors by running diagnostics, prioritising, documenting and assessing impact
• Repair, rebuild and update equipment

• Develop an understanding for our core systems including Dynamics CRM, SharePoint, Amazon Connect, Microsoft 365 software

• Deliver onboarding training to new users

• Assist introduction of new cloud-based technologies.
• Support ICT developments and projects
• Continually improve existing applications and services
• Attend to and comply with established SLA expectations
• Excellent customer service

The Candidate

We are looking for a friendly, dedicated ICT professional with a desire to maximise the use of technology to help achieve our Organisational goals. You should be quick to learn, have excellent time management skills and a good communicator and collaborate effectively.

We are looking for someone who has excellent customer service, some experience in a similar role, a sound knowledge of help desk and Microsoft technologies and exposure to cloud-based ICT environments. However we are equally keen to hear from motivated recent graduates and will be happy to support your development.

We Offer

• Rewarding work making a difference is people's lives and being part of a "Values based" Organisation.
• It's a great place to work The Digital Services Team are incredible
• Get involved with latest technologies including AI

• Ongoing support, training and professional development

• Generous Salary Packaging, up to an additional $18,549 tax free FBT

• True Work Life Balance with additional 3.5 days leave (pro-rata) / ability to purchase additional leave.
• Employee Assistance Program for you and your immediate family, including 1:1 session with qualified coaches and psychologists
• Health & Well-being Program including partnerships with Medibank, Hesta, PeopleSense and many others.

Next Steps

Shortlisting will commence immediately, along with interviewing. We thank you for your interest in this role, and we reserve the right to fill the position before the close date.

A NDIS Worker Screening Check, Current First Aid + CPR certification and WA Drivers Licence are pre-requisites for this position at Indigo.

Only those with the right to live & work in Australia need apply. No agency applications at this time.

Mission: We strive towards our mission of a community in which all abilities are valued, where people have the knowledge, tools, and confidence to participate.

Values: Passion, Integrity, Creativity, Together.

We value our people at Indigo and strive to have a positive and adaptive culture, one that aligns with our values; so cultural fit is just as important to us as qualifications, technical skill and experience. We promote and support diversity and inclusion in our workplace.

If you require any additional support during the recruitment/interview phase, please contact

Indigo comply with the National Principles for Child Safe Organisations, and the Commonwealth Child Safe Framework. Indigo has policies and procedures in place, that ensure that the organisation upholds the safety of children that engage, in any way, with Indigo service. Indigo's Child Safe Policy, and related documents, ensure child-safe practices are maintained at all times.

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