Client Support Officer

• Be part of a dynamic team enhancing student experience and academic success.
• Part-time (0.90 FTE) appointment on an ongoing basis. Job share and other fractional arrangements considered.
• Base salary range: $77,205 – $82,011 p.a. (pro-rata) plus 17% superannuation.

About the area

The University Library provides information resources, services, systems and spaces to support, stimulate and innovate learning, teaching and research. The University Library is committed to developing and delivering services to be strategic enablers for the University in meeting its goals; enabling and promoting the creation, storage, transfer and seamless access to information and collaborating closely with the University community to deliver innovative solutions for their learning, teaching and research needs.

The University Library has two sections – Research & Collections and Engagement & Experience. The Engagement & Experience team is responsible for provision of research and teaching support, inquiry and reference services, student IT support, library spaces and facilities, information literacy and research skills training, lending, and collection development and management.

About the opportunity

• The University Library supports learning, teaching, and research through resources, services, systems, and collaborative spaces.
• It consists of two main sections: Research & Collections and Engagement & Experience, with the latter focusing on frontline support, IT help, literacy training, and space management.
• The role involves delivering client-facing services including lending, inquiries, student IT support, providing access to spaces and contributing to service improvement and training.

About you

• Year 12 or relevant equivalent competency and considerable relevant experience at an appropriate level.
• Well-developed written, verbal and interpersonal communication skills.
• Well-developed organisational skills and demonstrated ability to set priorities and meet deadlines.
• Demonstrated problem-solving skills.
• Proficiency in a range of computing skills and relevant software applications including Microsoft Office products and mobile device configuration (e.g. Wi-Fi setup).

Note: Regular shift work, occasional weekend work, some afterhours work, and occasional travel to work across multiple libraries will be required by the successful applicant.

Position description:  PD [Client Support Officer (Student Experience)] [521593].pdf

To learn more about this opportunity, please contact Adele MacDonald at

How to apply

Please apply online via the Apply Now button. The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.

Closing date: 11:55 PM AWST on Monday, 17 November 2025

This position is only open to applicants with relevant rights to work in Australia.

About the University

The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, there is no better time to join Western Australia's top university.

Learn more about us.

Our commitment to inclusion and diversity

UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability.

If you require any reasonable adjustments, we encourage you to advise us at the time of application. Alternatively, you can contact us for assistance during the recruitment process.

If you have queries relating to your application, please contact the individual named in the advertisement. Alternatively, please contact the Talent team at with details of your query. To enable a quick response, please include the 6-digit job reference number.