Workshop Controller

ABOUT US:

With over $4 billion in annual turnover and 3,000 people across 130 locations, the Tony White Group (TWG) is Australia's largest privately-owned automotive retail group. Backed by an experienced and agile executive team, we know that great people are the key to our continued success and national growth. Learn more at

ABOUT THE ROLE:

As part of the Tony White Group, Illawarra Toyota is looking to engage a highly motivated and organised Workshop Controller who brings with them strong leadership and team building abilities, to lead our busy workshop. This is a great opportunity for an experienced workshop leader — or a skilled technician looking to take the next step in their career. This role does include Saturday work for a half day every second weekend.

RESPONSIBILITIES:

• Oversee and manage daily workshop flow, available hours, and job completion timelines
• Liaise regularly with Service Advisors to monitor workload capacity and service commitments
• Maximise workshop efficiency and customer bookings by ensuring optimal scheduling
• Diagnose and clarify repair issues based on customer-reported symptoms and targeted questioning
• Lead, coach, and support workshop staff to build skills and drive performance
• Plan technician availability, including leave, training, recruitment, and peak demand coverage
• Ensure compliance with manufacturer warranty procedures and documentation
• Promote and enforce WH&S standards to maintain a safe, productive work environment
• Monitor quality of workmanship, ensuring all vehicles are completed to a high standard and road tested where required
• Identify and escalate unresolved repair, parts, or equipment issues to the Service Manager
• Complete all required training and ensure technician participation in ongoing development.

SKILLS & EXPERIENCE:

• Qualified Technician or Workshop Controller, preferably with prior experience in a busy service environment
• Strong diagnostic and mechanical knowledge and understanding of workshop processes
• A positive, proactive attitude with the ability to work independently and lead by example
• Excellent communication and organisational skills
• Open manual driver's licence (essential)

BENEFITS:

• Attractive salary package with bonuses and incentive
• Employee discounts on vehicles, servicing, and parts
• Ongoing training and career development
• Strong opportunity for career development
• A collaborative team environment that values excellence and is committed to Customer care

PLEASE NOTE:

• We conduct reference checking, pre-employment medicals & AFP Criminal record checks
• Applicants who do not have the required skills and/or experience will not be considered
• Applicants must be physically in Australia and must hold a permanent residency Visa
• We are an equal opportunity employer, supporting gender equality, and workplace diversity
• Only shortlisted candidates will be contacted

Whether you are already leading or ready to step up, we would love to hear from you. Please apply with a Covering Letter and Resume - via this Seek ad.