Client Operations Coordinator

2 weeks ago

Clontarf, Queensland, Australia Health Focus Manufacturers Full time $60,000 - $90,000 per year

Health Focus Manufacturersis a proudly Australian, family-owned business that has been a leader in the cosmetic and personal care manufacturing industry since 2011. We produce high-quality skincare, haircare, body care, and tanning products for global and innovative emerging brands. Guided by our core values - Quality, Efficiency, and Respect - we consistently deliver exceptional results for our brand partners, every time.

Our Offer:

We are currently seeking a highly organised and proactive Client Operations Coordinator to join our team. This key client-facing role involves managing client orders and coordinating with external suppliers to ensure the smooth flow of materials and information across the supply chain.

Key Responsibilities:

  • Act as the primary point of contact for client orders, ensuring timely and accurate communication.
  • Build strong, personable relationships with clients and internal stakeholders, demonstrating excellent interpersonal skills and a proactive, can-do attitude.
  • Provide clients with regular updates on production timelines, managing expectations and resolving supply chain bottlenecks before they escalate.
  • Work closely with the supply chain team to order raw materials, liaising with suppliers to ensure alignment with lead times and production schedules.
  • Track and follow up on the delivery of client-supplied packaging and components, ensuring timely arrival for scheduled production.
  • Work closely with the supply chain team to order raw materials, communicating directly with suppliers to ensure alignment with production schedules and lead times.
  • Assist in forecasting demand to align procurement and production schedules.

Essential Requirements:

  • Minimum 2 years' experience in a customer service or supply chain role - ideally within an FMCG or contract manufacturing environment.
  • Personable and confident communicator, with the ability to build strong relationships across clients, suppliers, and internal teams.
  • Excellent verbal and written communication skills, with a professional, friendly, and solutions-oriented approach.
  • Highly organised with strong time management skills, capable of juggling multiple priorities and deadlines in a fast-paced environment.
  • Solid experience using the Microsoft Office suite (especially Excel, Outlook, and Word) and working with ERP systems for order and inventory management.
  • Strong attention to detail and accuracy in managing orders, materials, and client information.
  • A proactive mindset with a hands-on, can-do attitude - always looking for ways to improve communication and workflow.
  • Reliable, self-motivated, and adaptable, with a strong sense of ownership and accountability.

Benefits of Working at HFM:

  • Weekly treats – free morning tea every Friday, plus a team lunch at the end of each month, with daily snacks to keep you fuelled.
  • Celebrations that matter – we recognise birthdays and special occasions with genuine enthusiasm.
  • Career growth – opportunities to progress within a company that truly values and supports its people.
  • Community contribution – paid Volunteer Emergency Service Leave to support those who serve.

Apply now for an exciting opportunity to join a leading cosmetics and personal care manufacturer. We look forward to hearing from you

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